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Having a real dialogue with your customers.

Discussion in 'Social Networking Sites' started by Baybo.it, Aug 10, 2011.

  1. Baybo.it

    Baybo.it Registered Member

    Joined:
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    Occupation:
    Founder of Baybo.it
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    San Francisco
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    Just wondering if you guys can share some tips with regards to actually building a relationship with social media and building real credibility.

    At the end of the day, it costs more to get a new customer than to keep an existing one and their happiness <=> your success.

    Thoughts?
     
  2. steviep

    steviep Junior Member

    Joined:
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    Occupation:
    Founder & Managing Director - SEOSPIN.net
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    Stoke on Trent - UK
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    Most companies on FB or Twitter are just one way broadcasting, they churn out automated links to their own site and/or products and thats it. If you look closer many of them dont have even one reply, never a RT or even a response. There is zero interaction. The truth is getting real credibility on social media takes time and effort.

    Too many times i have seen companies trying to quickly get thousands of fans/followers (most of them are fake, or dont care about your site in the first place) so couple that with the one way broadcasting you have a recipe of failure.

    So my tip for getting "real credibility" is either take an hour a day aside for social media and actually listen to what people have to say, actually follow people that are relevant to your niche/business or higher someone who does that for you, or just leave it all together and try to spend that time on other things...

    regards
    steviep