Have You Tried Rackspace cloudfiles cdn?

Discussion in 'Blogging' started by waitier, Jul 7, 2016.

  1. waitier

    waitier Power Member

    Sep 5, 2013
    Likes Received:
    Have you guys tried hosting with rackspace for landing page?

    I was following iamattila on using rackspace as static site hosting. However his guide doesn't seem to include the usage of CDN, which means he wasn't exactly utilizing the power of the akamai CDN at all.

    I then had a chat with one of the support and they were clueless of how it works either, the chat transcript will be hilarious to expose their stupidity as well.

    I can't believe I was on the phone for 10 minutes to "verify" my account. And I thought their support was top notch as well, turns out they are really really stupid!

    Kenny W (7/7/2016, 7:41:52 PM): Hello, welcome to Rackspace. My name is Kenny, may I get your name and contact information in case we get disconnected?
    Me (7/7/2016, 7:42:40 PM): hi. im user-A. i'm asking regarding the cloudfiles and cdn
    Kenny W (7/7/2016, 7:43:02 PM): hi user-A
    Me (7/7/2016, 7:43:38 PM): when i created the cloudfiles, there were 2 options for public website. but both option seem the same to me.
    Kenny W (7/7/2016, 7:43:41 PM): you may find the following page useful: https://support.rackspace.com/how-to/getting-started-with-cloud-files-and-cdn/
    Kenny W (7/7/2016, 7:44:43 PM): where are you in the portal when you see this?
    Me (7/7/2016, 7:45:09 PM): http://prntscr.com/bpwqlt
    Me (7/7/2016, 7:45:32 PM): public - enabled cdn, and static website, both are cdn enabled.
    Me (7/7/2016, 7:45:53 PM): but i was told the cdn is not included and is a separate service.
    Me (7/7/2016, 7:46:01 PM): what is the meaning?
    Me (7/7/2016, 7:46:59 PM): http://prntscr.com/link-redact
    Me (7/7/2016, 7:47:19 PM): i created it under 'static website', and when i view the setting, CDN is enabled automatically.
    Kenny W (7/7/2016, 7:47:39 PM): how did you come across 'lightshot'
    Me (7/7/2016, 7:48:06 PM): thats a screenshot taking service
    Me (7/7/2016, 7:48:25 PM): im just showing you what i see in the setting
    Kenny W (7/7/2016, 7:49:33 PM): perhaps Im getting the wrong end of the stick here - I can only advise on Rackspace products
    Me (7/7/2016, 7:50:42 PM): are we not at cloud service support?
    Kenny W (7/7/2016, 7:51:42 PM): yes you are :)
    Kenny W (7/7/2016, 7:52:02 PM): but I cannot see where you've set up your CDN service
    Me (7/7/2016, 7:52:16 PM): Yes, that's what i am asking about.
    Me (7/7/2016, 7:52:37 PM): How are my files served over CDN when the CDN has not been set up?
    Kenny W (7/7/2016, 7:52:57 PM): they wont be until you set this up
    Kenny W (7/7/2016, 7:53:08 PM): are you in the rackspace portal?
    Me (7/7/2016, 7:53:41 PM): http://prntscr.com/bpwu8w
    Me (7/7/2016, 7:53:57 PM): this is stated inside the cloudfiles sales page.
    Kenny W (7/7/2016, 7:54:25 PM): can you provide me that link please
    Me (7/7/2016, 7:54:41 PM): https://www.rackspace.com/cloud/files
    Kenny W (7/7/2016, 7:56:24 PM): I am unable to see where the link is to 'lightshot' is user-A
    Me (7/7/2016, 7:57:01 PM): sorry but you dont understand what i am talking about at all
    Kenny W (7/7/2016, 7:57:19 PM): Im afraid I dont -
    Me (7/7/2016, 7:57:28 PM): then why are you still talking to me
    Kenny W (7/7/2016, 7:57:41 PM): I can guide you to where you set your CDN up in your rackspace portal
    Me (7/7/2016, 7:57:46 PM): pass me to an agent that is dealing with the cloud support panel
    Me (7/7/2016, 7:59:11 PM): i am going to send this whole chat transcript to your higher ups