gmt profile picture failed

Kgnkr

Junior Member

May 17, 2019

179

74

• Jun 18, 2019

• #1

i can't put a profile picture on my child accounts,
I get this error " Failed to change account profile picture. Check the error log for more information"
Or i get this one "1 account failed to update"
Can you please help ?

 

Influenca

Junior Member

Jan 6, 2019

116

19

• Jun 18, 2019

• #2

Try to use other formats like .jpg .png and make sure you have a stable ethernet connection with a good IP. Good luck!

 

Kgnkr

Junior Member

May 17, 2019

179

74

• Jun 18, 2019
• Thread Starter Thread Starter

• #3

Thanks ! i'll upload my journey
The problem was bypassed by using photo from an other camera than mine i don't know why mine was problematic...
both are jpg

 

Influenca

Junior Member

Jan 6, 2019

116

19

• Jun 18, 2019

• #4

Kgnkr said:

Thanks ! i'll upload my journey
The problem was bypassed by using photo from an other camera than mine i don't know why mine was problematic...
both are jpg

Click to expand...

Maybe your picture was to big. You can scale your picture down with some websites.

 

Kgnkr

Junior Member

May 17, 2019

179

74

• Jun 18, 2019
• Thread Starter Thread Starter

• #5

Influenca said:

Maybe your picture was to big. You can scale your picture down with some websites.

Click to expand...

tried 1:1 ratio 110*110 pixels did not work
same for 3xx*3xx pixels
or original resolution