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[Full-Time Job] Hiring Customer Service Representatives for Link Emperor

Discussion in 'Hire a Freelancer' started by GangsterProfit, Nov 11, 2014.

  1. GangsterProfit

    GangsterProfit Junior Member

    Joined:
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    This is a full-time position. Our office is based in Las Vegas, NV. We are open to remote work, however, we prefer that you work from our office in Las Vegas and we offer aggressive relocation assistance to make that happen.

    Pay is $30-50k per year, depending on your qualifications and experience.


    Velluto?s Story

    Velluto sells subscription-based software services for Search Engine Optimization (SEO) and Online Marketing in general. Our software is used by hundreds of SEO agencies, internal SEO departments, individual online marketers and more. Additionally, our software serves as a conduit for our customers to purchase the link building services of other SEO firms (our vendor partners).

    For more info on our software product, Link Emperor, check out its WSO thread:
    http://www.warriorforum.com/warrior...al-letter-seo-who-struggling-get-results.html

    Or view our website here:
    http://vellu.to/

    Our software has been in active production use for over 3 years, and has been available to the public since August of 2011.

    We?ve been told many times by our customers that our team of account reps is the best in the industry. Our customers have even taken to the industry forums and made posts just to praise our team. We believe that a good amount of our word-of-mouth buzz has been fueled by the consistently positive experiences that our customers have with our team.

    As such, we refuse to outsource our account management to an outside company, because it?s just too important to our business.



    That?s where you come in.

    You?ll provide world-class, friendly, helpful, and detailed account service via E-Mail and inbound/outbound phone calls. You'll work with our customers to set up their accounts and assist them on SEO best practices. You?ll also be responsible for improving our FAQ, posting on our Forum, and working with our development team to smooth out parts of our software that may be awkward.

    We?ll be backing you up. If a ticket comes in that represents a bug in the software or something else can?t fix, you?ll be able to assign it to someone on the team that can handle it. You have a team behind you including a manager and the Link Emperor founders! You will not be alone.


    What are we looking for?

    Mainly, we?re looking for someone who has a genuine desire to help people, even when dealing with difficult customers or legitimate mistakes that were our fault. You should get as happy as we get when we convince a customer that cancelled to come back and be a customer again.

    You must have exceptional writing skills and complete fluency in the English language. We?d like to blow our customers away by having quick replies that fully answer their question (and then some).

    A number of the questions that we get are highly specific to SEO, so if you already have SEO experience (keyword research, on-page optimization, or link building), that?s a huge plus. But either way, we?ll teach you as much as we can about SEO so you can help our customers as best as possible.

    The best way to stand out in our applicant pool is to have an established post history at a forum site like Warrior Forum, Digital Point, StackOverflow, Yahoo or Google Answers, etc. We?d love to be able to look at actual cases where you?ve helped other people by answering their questions.


    What makes this opportunity unique?

    Stability. Link Emperor is bootstrapped, profitable, adequately capitalized, and debt-free. We have a sizable and rapidly growing base of customers, vendor partners, and affiliates, so we?re always going to need customer support.

    Mentorship and training. Co-founders Kevin and Bobby also run a popular Business and Marketing podcast called Gangster Profit (Gangster Profit: How to Run Your Business Like a Gangster). Working for us means you can be a part of how we make business decisions and formulate strategy. We also promise to take all of your input seriously, meaning you?ll have a real ability to shape the future of the business.

    Also, we?re pretty well connected in the Internet Marketing community, so you?ll get to meet some pretty big names just by hanging out with us.

    And of course, you?ll learn a ton about SEO! While we?d like to keep you forever if you?re good, if you do part ways from us, you?ll be able to take what you?ve learned to your next Internet Marketing job or even your own company.



    Ok, give me this job.

    If you?re excited about giving our customers world-class customer support while enjoying the perks of a work-at-home job at a great company, please submit yourself for consideration.

    Our application form asks for a resume and optional cover letter as well as writing samples and links to your writing on the web (twitter, personal blog, forum accounts, etc.). We are much more interested in seeing your writing than your formal resume.

    To apply, go here:
    http://velluto.theresumator.com/apply/Uw1xYz/FullTime-SEO-Customer-Service-Representative.html

    If you have any questions, send us a PM here on Warrior Forum, or submit our contact form at:
    http://support.linkemperor.com/customer/portal/emails/new