Fiverr questions regarding late orders

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SilverKnight

Senior Member

May 31, 2011

838

150

• Jul 11, 2012

• #1

I stopped offering my service a few months back and I had 3 pending orders which I couldn't deliver. So I asked the buyers to cancel the orders as at that time I was not able to continue. For some reason, they didn't and now I have 3 "very late" status orders and buyers didn't even cancel it. Now I continue with the service so what should I do know?

1. Contact them and tell them that I can now finish the order. Is it a wise idea to finish a "very late" order?
2. Contact them and ask them to cancel the order and make a fresh order if they want the service.
3. Contact Fiverr and ask Fiverr to cancel the "very late" orders as they have been there for 3 months now.

 

raticals75

Regular Member

Sep 2, 2010

397

100

• Jul 11, 2012

• #2

I would first try and do number one and finish the order! Also try to over deliver and see if they will give you a positive feedback. If that doesn't work just have fiverr cancel them.

 

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Cranula

Junior Member

Apr 1, 2012

113

10

• Jul 11, 2012

• #3

Cancel and refund their money.

 

unknownymous

Regular Member

Jan 22, 2012

272

144

• Jul 11, 2012

• #4

I go with 1 and 3.

 

CyberCriminal

Registered Member

Jan 16, 2011

91

33

• Jul 11, 2012

• #5

Try to finish the order and provide a valid reason to the buyer. If you still cannot finish the order, contact Fiverr support and they will cancel those orders.

I've had many *very late* orders. Now I'm completing on time.

 

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scrapefox

Power Member

Dec 3, 2011

694

280

• Jul 11, 2012

• #6

If they haven't cancelled the order, it's possible they've completely forgotten about the order/fiverr in general. If completing the jobs doesn't require a great deal of effort, might be worth just doing them and submitting them. They'll still get auto-completed in 3 days right?

 

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SilverKnight

Senior Member

May 31, 2011

838

150

• Jul 11, 2012
• Thread Starter Thread Starter

• #7

The reason why I'm asking this is to know if it will have any bad effect on my reputation. If it doesn't have any bad effect on my reputation then I'll just complete it and get $12. If for some reason it will have a bad effect then Ill just contact the support and ask them to cancel the orders and refund the money.

 

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Effin

Registered Member

Jun 15, 2012

59

22

• Jul 11, 2012

• #8

The moment you mark it as complete it'll send them an email. You're gambling that they won't see this email - if they do and see that you delivered nothing, they may leave negative feedback. There's a cancel option in fiverr, if they don't respond in a couple of days it'll automatically cancel.

 

Sharer

Power Member

Apr 11, 2009

571

1,072

• Jul 11, 2012

• #9

I would cancel order and refund money. I would then close the gig and open a new
one. It will give you chance to write a better killer ad for the same gig.

 

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SilverKnight

Senior Member

May 31, 2011

838

150

• Jul 12, 2012
• Thread Starter Thread Starter

• #10

Okay, I messaged the buyers to cancel the order and they did. A few minutes later, I got an email from Fiverr and it said my level 1 status is gone.

And I got negative ratings: "cancelled order. seller failed to deliver on time!"

Any way I can remove this?