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First Cold Call- Almost SHAT! Myself Literally

Discussion in 'Offline Marketing' started by akamafia2009, Jan 17, 2012.

  1. akamafia2009

    akamafia2009 Registered Member

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    Hey guys I Promised myself 2012 would be my year so I have been trying cold calling today.
    I just made my first cold call and it was one of the most nerve racking experience I have had to do.

    Some of your maybe laughing at this and one day I will aswell when I get better at it. I am only 19 years old with no experience talking to strangers forget business owners. I tried to do cold call before about a year ago but I was rejected by everyone I called.- I think because I was stuttering and my voice was shacky (They could smell the fear)

    Things didnt go well back then; a gazilion number of thought were going through my head. Hands turnded sweaty and I could feel my heart thumping in my ears as if it were about to jump out of my chest. I lost all confidence and decied not to try cold calling again.

    Today however I decied to give it another go and had spent almost 3 hours tweeking a script and analysing a potential clients website.

    I looked at everything about his website. all the domains he owns, his rankings, when he last updated his website (using wayback machine) and even the javascript element on his website which didnt work on firefox. I used all the info I gathered to write a script.

    I had to psych myself up to actually make that call but it wasnt as bad as last time. last time I would even literally hang up while it dialed because I was scared to talk.

    I was fine until this time until moment I start dialing where I got slightly shakey but I forced myself to go through with the script.

    Heres how to convo went
    Even though I didnt close I learnt a few things

    • confidence is only achieved with practice - I kept him on the line longer and longer to help me practice. I tried so many angles with him. free website analysis report, a design emailed to him he can look at before hand but he had good replys.
    • Dont beg- if he says he has someone then thank him and hang up.
    • Stand Out- Take the extra time to research. Make it as personal as possible no 1 script would work on everyone. He really opened up to me because of this personal touch. The client mentioned he was frustrated by all the emails he keeps getting with people offering him all types of services- someone one tried to offer him twitter advertising apparently(he asked "does twitter have advertising now?" :D)
    • Know what your talking about- not all of them are web illeterate- this guy knew about web-browser compatibility, google analytics, google places. He was aware about analytics report, his rankings for a few keywords and the amount of traffic he was getting
    • Over come your fear like I did by telling myself "The Worst they can say is NO" and if they say that just move on.
    • Dont waste too much time thinking of what if?- I wrote a very detailed script which included how I would deal with gate keepers- To be Honest I used about 30% of the script. but you gotta make mistakes to learn right
    • BEST ADVICE- Go With the Flow- Dont be super glued to script. the aim of the script is to open the door. After that your a human being like him, not a robot reading a script. Listen to what the client says and respond accordingly.
    I learnt all the from 1 call, so my 3 hours planing wasnt wasted. I Acted. Learned. and will React with my changes.



    Sorry for the long thread but my contribution is well over due. I have been a member for years but I never contribute I only take- All that is gonna change in 2012 guys.


    Do you guys think I should put him in my calender and call him in 6 months or so?


    Remember to thank- If anyone can offer me tips please pm me your skype- would really like to talk to you.



     
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    Last edited: Jan 17, 2012
  2. MrVentures

    MrVentures Junior Member

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    Heck yes, when a person decides to keep the conversation, they officially go on your list. Just keep calling OP, you'll be fine.
     
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  3. akamafia2009

    akamafia2009 Registered Member

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    Thanks for your reply MrVentures

    Thats the aim, I will make a few calls everyday and slowly build up.

     
  4. fxzombie

    fxzombie Junior Member

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    good job buddy, you're absolutely right, confidence will only be achieved after you have done this enough. so don't stop :)
     
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  5. Red Kaiser

    Red Kaiser Newbie

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    Awesome stuff here man. Glad you went along with this. I used to be shy myself until I forced myself through these situations. Now, I love them. And it's why I'm more focused on becoming a better salesman and outsourcing the SEO work, than vice-versa.

    Good luck to you in the future my man.
     
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  6. thetroglodyte

    thetroglodyte Jr. VIP Jr. VIP Premium Member

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    Stay positive bud, it does get easier. It's good you can laugh at yourself a little while still recognizing the learning experience. You'll be a true pro in a month if you keep that attitude :)
     
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  7. akamafia2009

    akamafia2009 Registered Member

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    Thanks man, I think the mind is much more powerful than we percieve.
    I would say 50% of internet Marketing is in the mind. Its much harder than a 9-5 you gotta learn how to focus with all the distractions at home and work your ass off even though you may not see results immediately which I think is the hardest thing to do.

    In a 9-5 job, when you do a job you get the satisfaction of seeing the results of your work. if you are a painter for example not a single day will pass you except that you know I painted this many rooms today. but in IM you may build 200 backlinks and your rank doesnt move a single bit on the first week or so.

    Very motivated now, one of the reasons i started this thread is to keep the momentum and motivation going!

     
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  8. cornkernel

    cornkernel Regular Member

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    good on you for doing it! and it didn't turn out badly!

    yes, i think you should call him back at a later date, for sure.

    i'm still too scared to try something like this, i plan on mailing my potential clients.

    but good for you! :D

    p.s. thanks for the tips, just in case i do give it a shot.
     
  9. grantrux

    grantrux Power Member

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    Well done. You have already done the two most difficult things here -

    1. You want to learn about cold calling and selling.
    2. You have jumped in and done it.

    You need to read these two books they will help you behond belief.

    How to Win Friends and Influence People by Dale Carnaige

    and

    The Jelly Effect: How to Make Your Communication Stick by Andy Bounds

    Good luck and let us know how you get on.
     
  10. codo3500

    codo3500 Regular Member

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    Good work bro, at least you're putting yourself out there!

    The main thing is, expect rejection, and embrace it, as it's one step closer to a conversion.

    I used to knock out 100-150 cold-calls a day, and only convert maybe 5% on a good day (each conversion was worth a bit to me though).

    Like anything in life, you need to weigh up potential consequences - and in this situation - there are none.

    The biggest tip I can give you is to SLOW DOWN. Without hearing your call it's hard, but confident people that have reason to be heard talk slowly, it shows you're not *expecting* them to cut you off.
     
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  11. samspam

    samspam Junior Member

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    Good going, man!

    A few things - don't ever assume someone isn't going to take the bait because of what they're saying. I know this was your first call, and you did very well - but think about this: if he says his son hasn't gotten around to it yet, that's an indicator of pain right there. Try asking him exactly how painful it would get if he waited much longer, if it never got to be done because his son is always going to be busy, and all the business he will lose because it's not updated etc. etc.

    Most people do more to move away from pain than towards pleasure, a good thing to keep in mind when selling :)

    Check out some stuff from Tom Hopkins, Tony Robbins and Chet Holmes.

    Keep rockin'!
     
  12. Westernstar

    Westernstar Registered Member

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    I am glad that you decided to take action. Taking action is going to get you to the next level.

    My advice is not to slow up now. Once you get the train rolling, keep pouring on the coal. One of the worse things you can do is to stop and start again. You have started the train moving. Now stay consistent and you will be coming back here before long to tell us about your first client.:)
     
  13. iiaok

    iiaok Regular Member

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    Congrats on taking that first step. Everyone has to take it, so getting it done now will make you a killer closer by the time you're 21. Here's a quick note:

    You were the one that decided he wouldn't use your services, not him.

    A son in the IT field who hasn't gotten around to is only a problem, not a rejection. That can be easily overcome several ways. Think about some potential reasons why (figuring them out yourself will help you as a salesman).

    As a rule, never disqualify a potential client. Let them take themselves out of your funnel.
     
    Last edited: Jan 17, 2012
  14. turtlelove

    turtlelove Newbie

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    What might ease your nerves is knowing that you really don't have anything to worry about, the person on the other end will enjoy the conversation or dislike it. It's not like they can bite your head off.

    We only live once, if you want to improve you and your families life you gotta learn how to adapt and overcome your fears or you won't find success at all.
     
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  15. dannym954

    dannym954 Regular Member

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    Well done for getting through it OP! It'll only get easier from here :)
     
  16. themidiman

    themidiman Power Member

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    You have taken the first step that so many fail to do. Well done!
    Cold calling is horrible, and personally I never got used to it.
    I teamed up with a partner who could sell ice in the winter.

    Keep it up, it will only get better. Good luck.
     
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  17. Codythebest

    Codythebest Senior Member

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    I don't know where you are, but if you call in the US, make sure to check the "do-not-call" list. It's $11,000 fine per call...
     
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  18. iiaok

    iiaok Regular Member

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    Uhh...yeah. You have to be a serious offender to even get a warning.
     
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  19. MilliMike

    MilliMike Newbie

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    Nice! Good job man, I am also 19 and made my first call today too! Wasn't a cold call though I had already met with my client in person, still didn't close the deal :( but I got a meeting with her next week.
     
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  20. ardley216

    ardley216 Elite Member

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    Cold calling can take some balls!
    I tried this, but as usual my lack of purpose came through, didn't make a sale. Good story. :)