Filing a complaint against a Bank
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- Start date
methodman90
BANNED
- Oct 10, 2013
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Peoples seeking advices tipically given by a lawyer in an internet marketing forum is ambigous
- Mar 10, 2010
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Odds are that if you go and talk to your local branch manager you can get things cleared up... starting out with "how much can I get in compensation" is not how you want to approach them.
Banks, like all businesses, have certain rules as to how they run their business and with whom they do business. You triggered something in their system and just need to explain in a civil manner to the local branch manager what is going on, see what you need to do to keep things working for you and follow their protocol. Many times a bank will make adjustments from their "posted rules and regulations" when they see what you are doing.
Call them up, make an appointment, dress appropriately and act like a professional when you go there and clear up any misconceptions the bank may have about your business dealings.
Banks, like all businesses, have certain rules as to how they run their business and with whom they do business. You triggered something in their system and just need to explain in a civil manner to the local branch manager what is going on, see what you need to do to keep things working for you and follow their protocol. Many times a bank will make adjustments from their "posted rules and regulations" when they see what you are doing.
Call them up, make an appointment, dress appropriately and act like a professional when you go there and clear up any misconceptions the bank may have about your business dealings.
- Mar 26, 2013
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Assuming you're in the UK, try this: http://www.financial-ombudsman.org.uk/consumer/complaints.htm
Yeah I looked into this but I first have to resolve the situation with the bank directly
I would like to know this for my future transactions incase things don't go smoothly. And not matter how rude it sounds, I don't like to waste my time on something that should be working in the first place. I understand these checks are most likely to do with 'laundering' but they could still at least check that the money goes from and to the same bank and to an account with the same surname (In fact since it's my parent - they also have a monthly deposit set up paying me, without a problem) In a way I could just say I'm paying them back. Anyway I will probably go to my local branch, talk to the manager and see how it goes. I don't think I can claim just because they blocked access, but I could claim if it's unresolved after I try to resolve it, which I'm going to do.#
The worst part that annoys me is that they didn't tell me this. Didn't call me or send me a letter (it's been 2 weeks now). What if it was actually something important.
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Trepanated
Supreme Member
- Sep 18, 2010
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Your bank has not penalized you - it's protecting you. And that's a good thing.
Their system has probably been triggered by an unusual online transaction and it stopped the funds leaving your account.
All you need to do is speak to them and verify it was you and they'll lift the restriction.
Rather than looking for compensation you should be happy that if someone had accessed your account they would not have been able to steal $4K from you.
It also makes sense that they haven't lifted the online restriction because until you speak to them they don't know that it wasn't a fraudulent transaction
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I hope this is the case
