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Filing a complaint against a Bank

Discussion in 'Business & Tax Advice' started by testyy, Feb 26, 2015.

  1. testyy

    testyy Regular Member

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    Recently my account got blocked after attempting to send £4,000 to my parents.

    My account is 3-4 years old and I never had a problem with the bank. I usually get adsense checks (around £1200-2000 monthly), which hasn't been reported to HMRC yet (tax year 2014-2015 deadline is next year).

    Since everything on my end is legitimate can I ask for compensation from my bank for blocking access to my account (online only, I can still spend money in shops)? How do I go on about this, should I visit the branch? How much will they compensate if they do pay me?
     
  2. methodman90

    methodman90 BANNED BANNED

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    Peoples seeking advices tipically given by a lawyer in an internet marketing forum is ambigous
     
  3. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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    Odds are that if you go and talk to your local branch manager you can get things cleared up... starting out with "how much can I get in compensation" is not how you want to approach them.

    Banks, like all businesses, have certain rules as to how they run their business and with whom they do business. You triggered something in their system and just need to explain in a civil manner to the local branch manager what is going on, see what you need to do to keep things working for you and follow their protocol. Many times a bank will make adjustments from their "posted rules and regulations" when they see what you are doing.

    Call them up, make an appointment, dress appropriately and act like a professional when you go there and clear up any misconceptions the bank may have about your business dealings.
     
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  4. Apricot

    Apricot Administrator Staff Member Moderator

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  5. testyy

    testyy Regular Member

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    Yeah I looked into this but I first have to resolve the situation with the bank directly

    I would like to know this for my future transactions incase things don't go smoothly. And not matter how rude it sounds, I don't like to waste my time on something that should be working in the first place. I understand these checks are most likely to do with 'laundering' but they could still at least check that the money goes from and to the same bank and to an account with the same surname (In fact since it's my parent - they also have a monthly deposit set up paying me, without a problem) In a way I could just say I'm paying them back. Anyway I will probably go to my local branch, talk to the manager and see how it goes. I don't think I can claim just because they blocked access, but I could claim if it's unresolved after I try to resolve it, which I'm going to do.#


    The worst part that annoys me is that they didn't tell me this. Didn't call me or send me a letter (it's been 2 weeks now). What if it was actually something important.
     
    Last edited: Feb 26, 2015
  6. Trepanated

    Trepanated Supreme Member

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    Your bank has not penalized you - it's protecting you. And that's a good thing.

    Their system has probably been triggered by an unusual online transaction and it stopped the funds leaving your account.

    All you need to do is speak to them and verify it was you and they'll lift the restriction.

    Rather than looking for compensation you should be happy that if someone had accessed your account they would not have been able to steal $4K from you.

    It also makes sense that they haven't lifted the online restriction because until you speak to them they don't know that it wasn't a fraudulent transaction
     
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    Last edited: Feb 26, 2015
  7. testyy

    testyy Regular Member

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    I hope this is the case
     
  8. RuthSam

    RuthSam Jr. VIP Jr. VIP Premium Member

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    Why didn't you simply speak with your bank, there must be a contact person there and if he/she can't or won't help you ask for their boss.