Facebook : Worst support ever...

Vladow

Vladow

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They auto-disabled my ad account when I tried to add my new paypal account as a payment method because I have moved to another country.

I filled a form for their support so that they understand that it's my payment method and I have changed my position.

I received a message from their support asking me to confirm by answering that I have changed position (while I already confirmed that...).

I answered but the case status is still "Closed". So I guess no one will receive my answer and no one will resolve the issue.

It's even impossible to call them. While their support is a disaster. It's so annoying.
 
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Funny how Google and Facebook both provide terrible customer support yet they're the biggest in their fields. Looks like people don't care about quality any more.
 
I had same issue few days ago. I have solution for you through my experience. Go to https://www.facebook.com/business/resources?hc_location=ufi and you can find chat support only during business hours. You may have to wait from 30 minutes to 3 hours. When you get a representative, then be calm. Talk to them about how important this business for you and the issue from support can not be solved as every time there is a new representative. Tell them that you are really grateful that they answers the chat and you believe that they are the only one in this world who can fix your problem. Dont be rude or use a single harsh word. I know its hard but that was the only way I got my account back after 10 minutes of chat ended.

Hope this helped.
 
Facebook has the worst support ever. Today's 1 year since my Account has been locked due to DMCA, no responsoe at all
 
bartosimpsonio said:
Funny how Google and Facebook both provide terrible customer support yet they're the biggest in their fields. Looks like people don't care about quality any more.
Click to expand...

At least there seems to be a way to call Google support.
 
we are facebook
we dont give a f*
because we dont have to :) :PPPP
 

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Facebook support is truly terrible. There replies are most times automated. Once an account is disabled, forget it, they won't listen to the most reasonable explanation from you.

Worst is they can even disable your account with money inside. They totally do not care about the hardship they have probably put the affected party.
 
Well, I just got my campaign active that was flagged as false positive. Used other account and still same. Then I contacted by chat and also bought .com from coupon(at 1$) and guess what. My campaign is running. Lol I cant believe it. Struggled whole one week. But the best part was that I learnt whole facebook marketing in this time span and I might not learnt that if it didnt happen. Ultimately it's active.
So dont loose hope. Keep fighting.
 
tombraider9 said:
And fb have chat but very less popular. I came to know by a blog.
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Thank you man for your share, it was very helpful. I had one person on chat with me, she said that she contacted her internal team and that she will come back to me when she'll have an answer. I would have prefered if she could resolve it by herself, but let's see what happens in a few days.

If she doesn't come back, I'll go back on the chat.
 
Vladow said:
Thank you man for your share, it was very helpful. I had one person on chat with me, she said that she contacted her internal team and that she will come back to me when she'll have an answer. I would have prefered if she could resolve it by herself, but let's see what happens in a few days.

If she doesn't come back, I'll go back on the chat.
Click to expand...

Amazing. You need to re start the chat again from same method. You can't continue the same chat once closed.

According to my experience, you might get it back within 10 minutes or 1 hour.
Good luck.
 
Hopefully, they add this chat. I remember 2 years ago without this chat that was a nightmare to contact them
 
bartosimpsonio said:
Funny how Google and Facebook both provide terrible customer support yet they're the biggest in their fields. Looks like people don't care about quality any more.
Click to expand...
I totally agree, then again, customers combined you need a shit load of people to deal with that which ofc cost a LOT. They are victim of their own success.
 
Billy Batts said:
I totally agree, then again, customers combined you need a shit load of people to deal with that which ofc cost a LOT. They are victim of their own success.
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They're being cheap. Maximizing their profits at the expense of customer satisfaction. WWW services in general behave like so because it's basically a cartel. There are 3 search engines, of which one rules 70% or more. Same for social networks.

That's why they can provide such low quality customer support, you basically have no choice but to use them.
 
tombraider9 said:
Amazing. You need to re start the chat again from same method. You can't continue the same chat once closed.

According to my experience, you might get it back within 10 minutes or 1 hour.
Good luck.
Click to expand...

Lol man, they unlocked my account. But then I tried to add my payment method, and the exact same issue occurred again.

Going back to chat with them tomorrow.

BTW do you think it's better to stay on a personal ad account or to create a business account ?

There's a special fact here, when you try to create a business ad account, they force you to enter a phone number for the customer service while they don't have one themselves...
 
Vladow said:
Lol man, they unlocked my account. But then I tried to add my payment method, and the exact same issue occurred again.

Going back to chat with them tomorrow.

BTW do you think it's better to stay on a personal ad account or to create a business account ?

There's a special fact here, when you try to create a business ad account, they force you to enter a phone number for the customer service while they don't have one themselves...
Click to expand...

I'd suggest making a business account, as well as a backup. Unfortunately, that is just how the game is played.

Definitely find a way to get onto chat with them though, that is *usually* the most optimal way to go about getting your account reinstated.
 
Vladow said:
Lol man, they unlocked my account. But then I tried to add my payment method, and the exact same issue occurred again.

Going back to chat with them tomorrow.

BTW do you think it's better to stay on a personal ad account or to create a business account ?

There's a special fact here, when you try to create a business ad account, they force you to enter a phone number for the customer service while they don't have one themselves...
Click to expand...
Get backup to be safe. Initially I was also facing issue as my account was getting disabled instantly after ad posted. Then after too much tests, I came to know that their bot scans my site text and if there are something like are you struggling or any sentence includes you get blocked immediately.

So the summary is, they have automated everything and you can get stuck due to those bot's inability to differentiating between right and wrong and just working on given data and instructions. So as you came to know that they block your account by adding the paypal, so now check if your email blacklisted, or your country not matched or what is the exact possible reason. And next time dont change yourself. Ask support in live chat only to fix it. And again tell them the story that you suffered alot and its very important for you to get it fixed asap.

I would love to hear that you will get your account back. Good luck.
 
Vladow said:
They auto-disabled my ad account when I tried to add my new paypal account as a payment method because I have moved to another country.

I filled a form for their support so that they understand that it's my payment method and I have changed my position.

I received a message from their support asking me to confirm by answering that I have changed position (while I already confirmed that...).

I answered but the case status is still "Closed". So I guess no one will receive my answer and no one will resolve the issue.

It's even impossible to call them. While their support is a disaster. It's so annoying.
Click to expand...


I can't even say I had a bad experience.
They didn't allow me to have any experience at all.
My ad account was never approved and they gave me "0" reasons for that.

They are just screening out people living in countries that don't qualify under their racist criteria.

Unfortunately they don't have any competition and can afford to do whatever they like, whether you like it or not.
 
FB has garbage and is shadowbanning a buncha ppl/ support is garbage even for frineds that that 100k ad accounts. Avoid spenidng $$ their at all costs SMH
 
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