Facebook keeps the money, should I continue using that ad account?

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It looks like a user on BlackHatWorld is discussing challenges with Facebook ads, specifically around payment thresholds, account holds, and refund policies. Here's a breakdown of the concerns:

Using a Held Account: If Facebook places a hold on an account, it may still be usable for running ads unless explicitly restricted. However, such accounts can pose a risk to future campaigns, as they might face stricter scrutiny.

Refund Process: Facebook’s refund policy typically applies to unspent ad balances in cases where accounts are disabled or payments fail to go through. Refunds may require contacting Facebook Ads Support and proving eligibility.

Inactive Disabled Accounts: If an account becomes inactive and is eventually disabled, recovering funds held on that account can be challenging. Facebook generally doesn’t issue automatic refunds for inactive accounts without a formal request.

Would you like assistance with crafting a strategy for addressing Facebook's ad support or navigating such issues?
 
1. You should not continue to use that account because it may be risky
2. If your account is disabled, Facebook will refund your money
 
The seizure of money is also related to your payment card, choose a bank with a new payment card to limit the seizure of money. The time for refund is 7-45-90 days. And there are many cases where the money is not refunded.
 
Laika AGC said:
As the title says, if the account is held from the small payment threshold to the large payment threshold, can you continue to use that account? And what is fb's refund process?

If that account is held but after a period of inactivity is disabled, will fb refund the hold money?
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Check for any infractions with facebook guidelines... Usually accounts are held for a reason. And contact the facebook support about this problem they may refund you your money.
 
If your Facebook Ads account is held due to payment thresholds but remains active, you can continue using it if payments process successfully and policies are followed. If the account is later disabled due to inactivity, Facebook may refund unused ad balances after evaluation. Refunds typically take 2-4 weeks and might require contacting Facebook support to initiate the process.
 
Manas Marketing Agency said:
The seizure of money is also related to your payment card, choose a bank with a new payment card to limit the seizure of money. The time for refund is 7-45-90 days. And there are many cases where the money is not refunded.
Click to expand...
So how should we handle cases of non-refund?
 
Laika AGC said:
As the title says, if the account is held from the small payment threshold to the large payment threshold, can you continue to use that account? And what is fb's refund process?

If that account is held but after a period of inactivity is disabled, will fb refund the hold money?
Click to expand...
Regarding FB holding money when we run ads, you can still continue to run ads as usual, however, when the threshold is high, the larger the amount of money held, it can cause difficulties for your cash flow. FB's hold refund, if fast, is about 4 days, but if there is any problem, it can take up to 1 month.
 
Temporary custody of money is now a feature of Facebook. But don't worry they will refund after 3-4 working days, in many cases it will take longer
 
check and remove the account early, deposits held before the threshold will take a long time to be refunded and will not be refunded if the account is disabled, so I will use a new account to avoid errors.
 
Laika AGC said:
As the title says, if the account is held from the small payment threshold to the large payment threshold, can you continue to use that account? And what is fb's refund process?

If that account is held but after a period of inactivity is disabled, will fb refund the hold money?
Click to expand...
After a period of time, your money will be refunded gradually, at least 7 days or more, or when you block or cancel your card, then your money will be returned.
 
It will definitely be refunded, it will only take about 40 days. If you want faster, please contact FB's support team to get documents to compare with the Bank.
 
There are many banks that will not refund for you
 
Accounts with funds held may be able to continue to be used if the issue is resolved with Facebook. Refunds are only issued by Facebook upon request and approval, which typically takes 2-6 weeks. If an account is disabled for violations, funds are typically not refunded.
 
Try changing to another bank's card to see if the hold improves. If your account is disabled, you need to contact Facebook support so they can issue a refund
 
Facebook holds happen frequently on accounts now. Money can still be refunded if it's from Facebook. But holds from bank cards are very difficult to refund.
 
Better contact Facebook support to issue refund the hold Money or might help resolve the issue.
 
Using these accounts will often cause capital stagnation, it is best to delete these accounts, and refunds usually take about 4 days for Facebook to refund you.
 
Your problem is ongoing, it is Meta update, The hold of money is also related to your payment card, choose a bank with a new payment card to limit the confiscation of money. The refund time is 7-30-60 days. And there are many cases where money is not refunded.
 
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