TRAFFIC DEVILS META
BANNED - Previously Banned Member
- Jul 15, 2012
- 1,475
- 6,051
Contact Meta support team and provide them with your advertising account ID so they can investigate. The deposited amount will then be refunded to your payment card
Facebook (Cashback)
- Thread starter lIiIooipeo8 i
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Newbie
- Dec 20, 2025
- 5
- 1
If the ad account was disabled, first submit an appeal and contact Meta support to request a balance review refunds are usually possible if the spend wasn’t actually delivered. Going forward, it’s safer to advertise via a verified Business Manager to reduce the risk of sudden shutdowns.
- Jan 11, 2024
- 446
- 158
I've had a few accounts experience this as well. The solution is to submit a refund request to Facebook Ads Support, but the money will only be refunded once Facebook confirms that your account has no activity or policy violations.
Serenaw
Newbie
- Dec 29, 2025
- 27
- 12
If the ad account was deactivated, your balance isn’t usually “lost” — it’s either refundable or can be reclaimed through billing support. Go to Meta Business Help → Billing & Payments, open a ticket, and request a refund of unused balance or clarification tied to the deactivation case.
Ruetz Vargo
Newbie
- Dec 5, 2025
- 16
- 3
If it was prepaid balance, refunds depend on policy. If it was automatic billing, you likely weren’t “losing” money — just unused balance.
E98B. Marketing Agency
Away until September 2026
- Apr 17, 2025
- 589
- 243
If your ad account is disabled, contact Meta Support to request a refund, as unused balances will not be automatically refunded.