Etsy Negative Feedback

Panther28 said:

Just the luck of the draw. I suggest you do something like show an image on the product description of the SVG file working in a program such as photoshop or illustrator, and that way people might slowly begin to trust you again.

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kukuruziuz said:

Did you refund?

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Imperatorr said:

You can’t do anything with this negative review, just try to persuade the buyer to somehow change it.
Order buybacks from your store and leave a 5-star review to improve your store rating.

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hschultzrichard said:

Hey my friends
Can someone help with buyer gave me a worst feedback for my first digital product sale , even all files a sent her are good without any problems .
She told me that SVG file not working well but when I tried it on my laptop with various websites and programmes file work normal .
I don't know why she gave negative feedback .I contact and request her many times but she didn't respond me

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