When I added a card to my advertising account, the account suddenly showed a payment error (yellow icon). Does anyone know how to fix this?
Payment errors when adding a card to your advertising account are often due to the card not being activated for international payments, insufficient balance, incorrect information (CVV code, expiration date), or suspicious transactions blocked by the bank. Please double-check your card information, contact your bank, or try a different payment method.
1. Contact the issuing bank: Check if the card has been activated for international payments (online) and if the balance is sufficient.
Check card information: Ensure the card number, expiration date, and CVV code (3 digits on the back) are entered correctly.
2. Try a different payment method: Add a different Visa/Mastercard card or use an e-wallet (if supported) as an alternative.
Delete and re-add the card: Sometimes synchronization errors occur; try deleting the old payment method and adding it again.
3. Pay off any outstanding debts (if any): If your account is suspended due to debt, go to "Payment" to manually pay immediately.
4. If the problem persists, you may need to contact the ad platform's (Meta/Google) support team to check if your account is restricted due to policy violations.