Error: Cannot pay, add card, or top up

Joki Tina

Joki Tina

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I am getting an error that I cannot pay even though the card always has money. I also cannot add new methods or do anything else. Does anyone have a solution?
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You should contact fb support, they can update/fix the pay issue in your account.
 
I have had the same issue from time to time. You can try the following steps. Add a new payment card and remove the old one. If you cannot add a new card, check your Payment Center to see if there is a verification request. If everything is locked, the only reliable solution is to contact Meta Support and ask them to review your account.
This issue is quite common and is usually resolved after verification or support review.
 
Be careful with your payment card and billing country and make sure they match. Otherwise when you contact Meta support they will check them first and most likely ban your account for this reason.
 
Try paying the odd number of the balance with the old card first, if you can't, contact FB support so they can resolve it quickly
 
Try switching the proxy, and let the account warm up on this new proxy for a period of time before performing any sensitive actions like adding a new payment card, and then deleting the old payment method
 
If you do everything but still have an error → 90% of the time the account is flagged as risky. At this point, the only way left is to use a cleaner BM, or add a payment method through another account that has never been warned.
 
Joki Tina said:
I am getting an error that I cannot pay even though the card always has money. I also cannot add new methods or do anything else. Does anyone have a solution?
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What a frustrating situation! I would advise you to verify with your bank to see whether your card is restricted or barred from making online purchases. If you're still having trouble making a payment, try switching to a different device or browser, or deleting the app's cache. The safest course of action is to contact customer service if it continues to fail.
 
Try changing the proxy to another browser, then add a new tag and pay a small fee if it still doesn't work, contact Meta support for help fixing it.
 
Had the same issue before. Usually it’s either a temporary payment block or the gateway flagging the account. Try clearing cookies, switching IP/browser profile, and contacting support they can usually unlock it from their side.
 
AURURA AGENCY said:
Try changing the proxy to another browser, then add a new tag and pay a small fee if it still doesn't work, contact Meta support for help fixing it.
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I tried with another proxy but the error is still the same. Still haven't found a way to fix it.
 
I guess the problem is that the card is faulty, please add another card and make the new card the main card to pay.
 
sometimes i have the same problem, the payment process is interrupted even though there is still a lot of money in the card. the solution i usually do is replace a new card source and kick the old card out. please check it, but if this situation is still not resolved, please contact facebook support.
 
I usually have 5-6 cards that I use in situations like this. Because of the different origins of the cards, they are sometimes useful in paying off balances on erroneous accounts.
Joki Tina said:
I am getting an error that I cannot pay even though the card always has money. I also cannot add new methods or do anything else. Does anyone have a solution?
View attachment 488610View attachment 488611
Click to expand...
 
possible reason is the card information not matching your location? maybe try using a VPN to change or mask your location to match the card.
 
Write to Facebook support, but most likely they just blocked your advertising account, if they did, I advise you to just change it so as not to waste your nerves.
 
Try adding a new social profile to the accounts and check if that account can add a card
Or add the account to a BM and pay with the BM's card
 
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