ebay resolution center question

mysterysolver

Regular Member

Dec 22, 2011

424

125

• Nov 2, 2013

• #1

i sell on ebay for 3 years now, i dont have a lot of orders and this is the first time that i have this problem.2 guys order one of my products i dont have this product available now ( long story ) so i send my buyers message to cancel the orders they agree so i open the cases on resolution center and they cancel the orders.my question as i didnt find an answer need to refund them or the ebay refund them ?

thanks in advance guys

 

DCOM!

Newbie

Apr 15, 2013

44

12

• Nov 3, 2013

• #2

In this case, you should refund them manually yourself. Ebay takes your money automatically only when a buyer opens a case, not you.

 

mysterysolver

Regular Member

Dec 22, 2011

424

125

• Nov 3, 2013
• Thread Starter Thread Starter

• #3

thanks for your answer i will refund them asap because we cancel the orders 2 days ago

 

S

Stone Arche

BANNED

Oct 22, 2013

206

29

• Nov 3, 2013

• #4

Hi Mate in this case i think you should refund them manually yourself.

 

Cogitasoft

BANNED

Sep 25, 2013

125

33

• Nov 3, 2013

• #5

I'm sure that ebay will refund them, as ebay hold their money until you deliver. If you have the money in your paypal from them though, do it manually.

 

mysterysolver

Regular Member

Dec 22, 2011

424

125

• Nov 3, 2013
• Thread Starter Thread Starter

• #6

the money is on my paypal.i follow the steps from ebay faq that says if you wamt to cancel an order as a seller must first send a message to your buyer then open a case on resolution center and if buyer wants to cancel the order.but i didnt find an answer if the money refunded from ebay or i should refund them

 

M

MadStacks

BANNED

Oct 20, 2013

1,493

494

• Nov 3, 2013

• #7

mysterysolver said:

the money is on my paypal.i follow the steps from ebay faq that says if you wamt to cancel an order as a seller must first send a message to your buyer then open a case on resolution center and if buyer wants to cancel the order.but i didnt find an answer if the money refunded from ebay or i should refund them

Click to expand...

You need to send the buyer a message first on eBay to cancel the order and then refund them through PayPal.
I still get stuck with eBay fees sometimes though.

 

mysterysolver

Regular Member

Dec 22, 2011

424

125

• Nov 4, 2013
• Thread Starter Thread Starter

• #8

if you open a case on resolution center when the buyer cancel the order you will get the fees back from ebay