ebay resolution center question

[mysterysolver]

i sell on ebay for 3 years now, i dont have a lot of orders and this is the first time that i have this problem.2 guys order one of my products i dont have this product available now ( long story ) so i send my buyers message to cancel the orders they agree so i open the cases on resolution center and they cancel the orders.my question as i didnt find an answer need to refund them or the ebay refund them ?

thanks in advance guys

 

[DCOM!]

In this case, you should refund them manually yourself. Ebay takes your money automatically only when a buyer opens a case, not you.

 

[mysterysolver]

thanks for your answer i will refund them asap because we cancel the orders 2 days ago

 

[Stone Arche]

Hi Mate in this case i think you should refund them manually yourself.

 

[Cogitasoft]

I'm sure that ebay will refund them, as ebay hold their money until you deliver. If you have the money in your paypal from them though, do it manually.

 

[mysterysolver]

the money is on my paypal.i follow the steps from ebay faq that says if you wamt to cancel an order as a seller must first send a message to your buyer then open a case on resolution center and if buyer wants to cancel the order.but i didnt find an answer if the money refunded from ebay or i should refund them

 

[MadStacks]

the money is on my paypal.i follow the steps from ebay faq that says if you wamt to cancel an order as a seller must first send a message to your buyer then open a case on resolution center and if buyer wants to cancel the order.but i didnt find an answer if the money refunded from ebay or i should refund them

You need to send the buyer a message first on eBay to cancel the order and then refund them through PayPal.
I still get stuck with eBay fees sometimes though.

 

[mysterysolver]

if you open a case on resolution center when the buyer cancel the order you will get the fees back from ebay