1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

ebay help!

Discussion in 'Ebay' started by munny, Mar 19, 2013.

  1. munny

    munny Registered Member

    Joined:
    Jul 21, 2011
    Messages:
    82
    Likes Received:
    6
    Gender:
    Male
    Hi,

    Ok il get straight to it, I purchased jeans just over 2 weeks ago from a guy with good feedback, he gave me a tracking which a few days later it had said "delivered", now i did not receive anything so the seller asked me to ask the neighbours, which i have yet no sign of the package.

    So he contacted royal mail and they spoke to the delivery person and he/she says it is delivered.

    Now i dont know whats going on, either the neighbours are lying or royal mail have lost the package and trying to cover their backs.

    Please can anyone advise me in what i can do.

    I contacted the seller again asking him to sort this out as i am not at fault in this and obviously not happy

    Thank You
     
  2. clpik

    clpik Regular Member Premium Member

    Joined:
    May 9, 2009
    Messages:
    227
    Likes Received:
    31
    Home Page:
    Ask ebay staff for help. They can resolve the issue. There's a section about it in terms of service/user agreement.
     
    • Thanks Thanks x 1
  3. GiorgioB

    GiorgioB Supreme Member

    Joined:
    Feb 28, 2012
    Messages:
    1,288
    Likes Received:
    1,318
    Occupation:
    Making money
    Location:
    Touching the Sky
    You should get a refund and seller should get compensation from Royal Mail.
     
    • Thanks Thanks x 2
  4. Duffers5000

    Duffers5000 Elite Member

    Joined:
    Apr 1, 2012
    Messages:
    2,467
    Likes Received:
    7,612
    Have you checked the tracking number ? It should have your signature if it is confirmed delivery. If they dont have that then look for a refund. The seller can get compensation direct from Royal mail, thats not your problem.
     
    • Thanks Thanks x 1
  5. munny

    munny Registered Member

    Joined:
    Jul 21, 2011
    Messages:
    82
    Likes Received:
    6
    Gender:
    Male
    Thanks guys, yea it says delivered on the tracking number, however it didnt require a signature, apparently the manager in royal mail interviewed the delivery person and he/she specifically remembered delivering the package, no idea whats going on. Anyway just got a reply from the seller saying he will send a replacement.

    heres the tracking number: FJ659559927GB


     
    Last edited: Mar 19, 2013
  6. unclemike

    unclemike BANNED BANNED

    Joined:
    Nov 6, 2012
    Messages:
    827
    Likes Received:
    984
    Glad the sender is going to send a replacement. Of course it could very well not be the sellers fault OP.
    Someone could have stolen your package or Royal dropped the ball on this one.

    Who really knows.

    Unclemike
     
  7. shaddelick

    shaddelick Regular Member

    Joined:
    Sep 14, 2008
    Messages:
    366
    Likes Received:
    126
    Maybe someone took it off your porch? I dont think you should leave tracking out in the open