Dropshipping huge problem... help

DigitalShark · Jan 14, 2017

Hello I started my store and did some ads, after few hours I usually get:
1 processing order
15 or so cancelled orders

I am using woocommerce and PERSONAL paypal because I can't upgrade at the moment due to technical problems at paypal, I was on phone with them.
Help please, I lost $200+ profit...

swon · Jan 14, 2017

Cancelled or abandoned carts?

Nut-Nights · Jan 14, 2017

You need to place test order to check what the issue. or try some payment gateway if your paypal is not working ?

DigitalShark · Jan 14, 2017

swon said:
Cancelled or abandoned carts?

Cancelled

Nut-Nights said:
You need to place test order to check what the issue. or try some payment gateway if your paypal is not working ?

What gateaway that will allow customers to buy using paypal? I'm starting this out and everything that can go wrong went wrong

swon · Jan 14, 2017

I dont recommend selling using personal paypal. Always upgrade to business before selling, you dont want paypal to hold funds for 21 days, or sometimes enen as much as 180 days then close your account with no explanation.

Lunaaa · Jan 14, 2017

What do you mean canceled orders? They bought the product then asked you to cancel it?

DigitalShark · Jan 14, 2017

swon said:
I dont recommend selling using personal paypal. Always upgrade to business before selling, you dont want paypal to hold funds for 21 days, or sometimes enen as much as 180 days then close your account with no explanation.

I don't think that personal paypal is problem.

DigitalShark · Jan 14, 2017

makistoj said:
What do you mean canceled orders? They bought the product then asked you to cancel it?

No, just cancelled orders, 15 of them and 1 processing order

Percival90 · Jan 14, 2017

Nikola Gligorijevic said:
What gateaway that will allow customers to buy using paypal? I'm starting this out and everything that can go wrong went wrong

I use Braintree and Stripe! They both work great, and Braintree is owned by PayPal.

DigitalShark · Jan 14, 2017

Percival90 said:
I use Braintree and Stripe! They both work great, and Braintree is owned by PayPal.

So you are allowing your customers to pay via PayPal even if you use Stripe and Braintree gateaways?

Lunaaa · Jan 14, 2017

Nikola Gligorijevic said:
No, just cancelled orders, 15 of them and 1 processing order

Why were they canceled?

DigitalShark · Jan 14, 2017

makistoj said:
Why were they canceled?

It says time limit reached but I removed 60 minutes hold and order I got after that is still pending...

Nut-Nights · Jan 14, 2017

Nikola Gligorijevic said:
Cancelled

What gateaway that will allow customers to buy using paypal? I'm starting this out and everything that can go wrong went wrong

2checkout,bluesnap etc tons of payment gateway just google it. Or you can also try trychec.

DigitalShark · Jan 14, 2017

Nut-Nights said:
2checkout,bluesnap etc tons of payment gateway just google it. Or you can also try trychec.

Braintree looks promising. What do you think?

ForgottenProdigy · Jan 14, 2017

Nikola Gligorijevic said:
It says time limit reached but I removed 60 minutes hold and order I got after that is still pending...

So basically it's the people that just added it to cart then

DigitalShark · Jan 14, 2017

ForgottenProdigy said:
So basically it's the people that just added it to cart then

You think it's not technical problem? Also is it normal to have 1 successful and 15 cancelled/pending orders?

swon · Jan 14, 2017

I think those would be considered abandoned carts/checkouts. And it is normal.

DigitalShark · Jan 14, 2017

swon said:
I think those would be considered abandoned carts/checkouts. And it is normal.

Okay thank you.

swon · Jan 14, 2017

Nikola Gligorijevic said:
Okay thank you.

You can try optimizing your checkout process, make it easier to check out, less questions etc. Make your site look more legit, add "About us" and "contact" section. Add ssl certificate to site.

eaglesWTF · Jan 14, 2017

Take someone to test the shop, invest 200$ which u lost already so he bought multiple products, from multiple categories with different payment options from different devices and you will see which place not works.. Its simple testing I dont understand how people dont do it before starting shops...

Dropshipping huge problem... help

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