Dont work with NameCheap

Chat with their customer service and try to remember if there was anything breaking their TOS.
 
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Never had any negative experience with them
 
Have you been able to get onto customer support? I would be interested in your response because I have domains registered with NameCheap and haven’t had a problem. I only have domains registered, no hosting. Have you done something against their TOS? Maybe it’s just a mis- communication or something between the two parties ?
 
i have more than 50 domains in my namecheap ...never had an issue :(
 
Why did they ask for documents to open the account ?
 
the only reason is you break there tos eg. your site got hack and distributing malicious files some look your dns and reported you next time used namesilo+cloudflare it won't ask you anything or suspend you. other reason I see trademark issue like you used facebook or any trademark name on your domain name. other than that I don't see any reason why they banned you. but I think it was related to trademark or your login location keep changing trigger there security mechanism who knows anyway goodluck next time don't put all your eggs in one basket I mean domain in one domain registrar :D.
 
I never had any problems with them ,you should contact their support..
 
Have you tried their LIve Chat supports?

The support team are very helpful and responsive.
 
Why they did it? I have bene using name cheap for long term. But didn't faced any problem yet now.
 
vegra said:
I did not do anything. Domains are completely problem free. They requested documents to open my account, I sent the documents and it was opened. Afterwards, I said that I cannot get the verification code because my e-mail address was stolen, and they locked my account again, they want the same documents again, I send them, they cannot be reached in any way.
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Namecheap is just making sure that only the rightful owner of the account can access it. Since you can no longer access your email and hence you can't get the verification code, Namecheap is no longer sure that you are the real owner of that account. So of course they need additional proof.
 
If you are really not getting any response from support, I would find employees on LinkedIn (like middle management...head of support if they have one) and tell them about your issue. Sometimes that works.
 
I been with them for over 8 years now
Had nothing but good things with them
Maybe you should elaborate on the reason why they locked your account.
otherwise, this is just going create misunderstandings & "stereotyping" judgement for everyone who read it.
Which honestly seem to be the ultimate goal of this thread
 
vegra said:
Do not work with NameCheap. They took all of my domains and locked my account. Because of these, I cannot reach my project where I have invested thousands of dollars. We have been mailing for 3 months, no results.
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Lol, been using Namecheap of like 2 years, never had any issue
 
vegra said:
Do not work with NameCheap. They took all of my domains and locked my account. Because of these, I cannot reach my project where I have invested thousands of dollars. We have been mailing for 3 months, no results.
Click to expand...

While I'm sorry you had an issue that wasn't in your favor, their customer service has never disappointed me once.
 
I have been using Namecheap for more than a decade, I never had any problem with them.
 
vegra said:
Do not work with NameCheap. They took all of my domains and locked my account. Because of these, I cannot reach my project where I have invested thousands of dollars. We have been mailing for 3 months, no results.
Click to expand...

Hi bro I hade the same problem for more than a week of mailing :mad:, today I contact them LiveChat (you should too, by saying exactly this..), don't wait for his live reply and send this:

1: I still face the same problem for one WEEK, Now I don't want to use Namecheap again so please if only you can leave my domain so I can rebuy it from GoDaddy. Thanks

2: don't tell me to submit my ticket

3: Because it's done

4: with no response for " WEEK "

5: please just free my domain

now he going to ask you for one minute to check your submitted ticket, but you have to send this immediately:

" I have a buyer with 6 figures for my domain that can't wait anymore "

after you submit your ticket to the risk management department, email them again and say this:

can't log in to my Namecheap account, they say" Your account has been temporarily locked due to suspected fraud, a chargeback or some similar violation of our terms of service. In order to get your account verified please submit a ticket selecting "Risk Management" department. We do apologize for any inconvenience this may cause you as we do our very best to minimize false positives in such situations. " Now this happened to all my following accounts:
-
-
-
-

please take it seriously because my small business is down and unfortunately it's your fault


NOW THE RISK MANAGEMENT DEPARTEMENT GOING TO EMAIL YOU BACK AFTER 15min and solve unlock your account, :):):)


they may ask you to provide some stupid and easy verification... just provide them
don't worry about saying that you have multiple NameCheap accounts with different information "it's legal", just don't say the term "fake information" , even if it is bro

Good Luck brother,
 
vegra said:
Do not work with NameCheap. They took all of my domains and locked my account. Because of these, I cannot reach my project where I have invested thousands of dollars. We have been mailing for 3 months, no results.
Click to expand...
never had bad experience with namecheap, their CS so responsive and knowledgable. did you do something with your domain?
 
Never had any issues with Namecheap, nothing but positive experiences.
 
Never had any issue with them...
Anyway, I'm moving to Cloudflare registrar in the renewal phase.
 
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