Does Paypal-Ebay really always side with a buyer?

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KT1990

BANNED

Mar 13, 2014

319

69

• Jul 9, 2014

• #1

Was reading so many stories about how many items have been shipped and then a buyer does a chargeback and claims they got an empty envelope and how Paypal 100% always sides with a buyer if they claim empty package. Is that true? Makes me wonder what if someone bought a television or a Rolex or some expensive item if they would get away with that? I do need a new Iphone.......jk. Don't do that.

 

J

jak19

Elite Member

Jan 5, 2013

2,578

535

• Jul 9, 2014

• #2

pretty much all the time they agree with buyer

 

Techxan

Elite Member

Dec 7, 2011

3,091

3,620

• Jul 9, 2014

• #3

Always? no.

Mostly? yes.

 

ExpressFans

Elite Member

Dec 11, 2011

1,751

639

• Jul 9, 2014

• #4

If it's a physical product, which was delivered with a tracking number, the seller has some indisputable evidence to support the case.
However, pp seems to lean on the buyers side. The whole process is much more difficult for sellers, compared to buyers.

 

Numbuh362

Elite Member

Aug 22, 2012

1,566

467

• Jul 9, 2014

• #5

Once a buyer had his son order some of my stuff (couple hundred dollars) He filed a charge back saying that there was unauthorized use of his account, I had already shipped the product, he had received it and paypal/ebay sided with me

 

E

eried

Newbie

Jan 17, 2013

14

10

• Jul 9, 2014

• #6

Paypal knows that the seller has the buyer money, so the buyer in some moment in time does not have the item nor the money. Probably that's why it seems the buyer usually win a dispute because the buyer at least has to show he sent the stuff.

With some shady items, like cheap usb dongles with high capacity I feel protected by paypal for this reason; but for expensive stuff like a phone I always try to take a video when first receiving the item because there are too many hands involved in the process, just in case.

 

J

Jay Bird

Newbie

Jul 9, 2014

7

1

• Jul 9, 2014

• #7

Amazon is the same way.

 

Freddyjames

Senior Member

Jul 4, 2011

843

1,560

• Jul 9, 2014

• #8

I'd say 99% of the time yes.

One guy I sold something to (I forget what it was) got a refund from Paypal, even though it was sent recorded delivery and he signed for it.

Paypal sided with him even though I sent all the proof. From memory it was worth about $50.

 

I

Ignito

Newbie

May 25, 2013

43

10

• Jul 9, 2014

• #9

Honestly, you just have to be proactive about it. Calling PayPal WORKS WONDERS.I've never really lost a case. I guess I'm due...

 

R

RushingStar

Newbie

Jun 29, 2014

25

10

• Jul 9, 2014

• #10

Well it's not just PayPal (thought I'd mention that since this thread will likely go the way of trying to make PayPal out to be an evil monster as usual). The entire payment processing industry and credit card issuers as a whole tend to side with the buyer. But if you're a seller, you have a lot of documentation you can provide. Beyond just a tracking number, you can also provide the shipment receipt which includes the weight of the package (since if the weight was incorrect there would have been shipping issues), the invoice from your supplier, etc.