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Does Paypal-Ebay really always side with a buyer?

Discussion in 'BlackHat Lounge' started by KT1990, Jul 9, 2014.

  1. KT1990

    KT1990 BANNED BANNED

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    Was reading so many stories about how many items have been shipped and then a buyer does a chargeback and claims they got an empty envelope and how Paypal 100% always sides with a buyer if they claim empty package. Is that true? Makes me wonder what if someone bought a television or a Rolex or some expensive item if they would get away with that? I do need a new Iphone.......jk. :) Don't do that.
     
  2. jak19

    jak19 Elite Member

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    pretty much all the time they agree with buyer
     
  3. Techxan

    Techxan Elite Member

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    Always? no.

    Mostly? yes.
     
  4. ExpressFans

    ExpressFans Jr. VIP Jr. VIP

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    If it's a physical product, which was delivered with a tracking number, the seller has some indisputable evidence to support the case.
    However, pp seems to lean on the buyers side. The whole process is much more difficult for sellers, compared to buyers.
     
  5. Numbuh362

    Numbuh362 Elite Member

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    Once a buyer had his son order some of my stuff (couple hundred dollars) He filed a charge back saying that there was unauthorized use of his account, I had already shipped the product, he had received it and paypal/ebay sided with me
     
  6. eried

    eried Newbie

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    Paypal knows that the seller has the buyer money, so the buyer in some moment in time does not have the item nor the money. Probably that's why it seems the buyer usually win a dispute because the buyer at least has to show he sent the stuff.

    With some shady items, like cheap usb dongles with high capacity I feel protected by paypal for this reason; but for expensive stuff like a phone I always try to take a video when first receiving the item because there are too many hands involved in the process, just in case.
     
  7. Jay Bird

    Jay Bird Newbie

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    Amazon is the same way.
     
  8. Freddyjames

    Freddyjames Senior Member

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    I'd say 99% of the time yes.

    One guy I sold something to (I forget what it was) got a refund from Paypal, even though it was sent recorded delivery and he signed for it.

    Paypal sided with him even though I sent all the proof. From memory it was worth about $50.
     
  9. Ignito

    Ignito Newbie

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    Honestly, you just have to be proactive about it. Calling PayPal WORKS WONDERS.I've never really lost a case. I guess I'm due...
     
  10. RushingStar

    RushingStar Newbie

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    Well it's not just PayPal (thought I'd mention that since this thread will likely go the way of trying to make PayPal out to be an evil monster as usual). The entire payment processing industry and credit card issuers as a whole tend to side with the buyer. But if you're a seller, you have a lot of documentation you can provide. Beyond just a tracking number, you can also provide the shipment receipt which includes the weight of the package (since if the weight was incorrect there would have been shipping issues), the invoice from your supplier, etc.