Once you hire someone else to talk to your clients, you start to lose sight of the issues going on with the service. I will continue to run my own customer support since this way I am fully aware of any problems anyone might have. Also, I do not need a team to tell clients to wait because I have all access as I am the owner. Also, if you hire a customer support team, then you don't get to give your clients recommendations on SMM growth when they ask for it. Thanks for the comment but I have done this multiple times with multiple companies. I know what works best for me personally.
Thank you, I will be sure to put energy into fixing this. They should be emoji's. They are not showing up for you for some reason and I do not know why...