Dispute: @mohdqasim v. @EcomWolfs

I am writing to file a dispute regarding the Etsy account that i purchased from this seller @EcomWolfs, (https://www.blackhatworld.com/seo/e...y-to-sell-fast-delivery-24-7-support.1471505/).
The seller claimed to be an expert in creating Etsy seller accounts and providing 24/7 support so i paid him $245 for an account. i received the account a month ago and started carefully following everything in the guide he provided, the first thing i noticed is that customer support is very POOR, he replies once every 2 or 3 days however, as you can see on the sales thread he stated that " 24/7 friendly staff to answer your questions" and this is not true at all, however, i didn't complain about that because i just need to finish the setup of the account so i was so patient and everytime i contact him i stay for days waiting him to answer my inquiry to avoid mistakes and make sure that everything is being done correctly, now after a month following every tiny detail in the guide he provided i found the account suspended while i was in the verifying my bank process, according to his guide at this point i will need to appeal to reactivate the account and if that appeal was unsuccessful to reactivate then he will replace with another account, so i did appeal and then got an Email from Etsy informing me that the account had been permanently suspended, so, i got back to him asking for a replacement or refund and he refused to do any, his response is it has been more than 14 days since the account was received so no refund no replacement. actually, that doesn't make any sense, as i mentioned his support is very poor and delayed so, for making a few things clear that only took more than two weeks also changing the bank account on etsy could also take up to 2 weeks so the process of the setup took a month because of his poor support, not me. also, this is not the only issue here, he is making the 14 days his only excuse here? what about the quality of the account? why the account got suspended while setting it up when i am following everything in your guide?
As a customer, I deserve to receive the service and support that was promised to me.
so, I would like to request either a refund or a replacement account that works.
Thank you for your attention to this matter.

Link to the post where the conversation began: https://www.blackhatworld.com/seo/e...t-delivery-24-7-support.1471505/post-16143436

I was misled by the seller. They assured me that I could use my Euro bank account, even if the name on my bank account did not match the Etsy account. However, upon attempting to verify my bank account with the Etsy account he provided, the account got suspended.

Information For The Accused
@EcomWolfs , you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resoltion section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

Hello dear customer, BHW,

1. Account was delivered on time.
2. We give 7 day warranty in case of suspension, and in this case account was delivered a month ago.
3. All login info was correct, there were no issues that could have caused any delays to operate account, influenced by us.

The only instances where I have not replied is when there was weekends. Otherwise I spent a whole month communicating with the buyer, and answering all questions even thought they were clearly described in the operating guide customer got.

Any Etsy account can get suspended, we even tell that in our thread.

So from our side we delivered fully operational account, guide, and provided support for a month. Not sure how its our fault that account was suspended.

Unless BHW moderators see this as otherwise, I can't see the reason for refund.

I once changed the bank account associated with the Etsy account to my own, the account was suspended. Delivering the account on time and providing the correct login info does not mean that you have transferred full ownership of the account to me. You are still responsible for the account, as it is stated in the guide you provided that bank details must be changed 7 days after receiving the account, which I saw in the guide after purchasing the account. This doesn't mean you can sell accounts and then refuse to refund customers when their account is suspended after 7 days. You are misleading customers and simultaneously creating rules to protect yourself because it is highly unlikely for an account to be suspended within the first 7 days of purchase because simply customers will start changing the bank details after 7 days of purchasing.

I have been searching for an Etsy account for a long time and found other sellers on different platforms, but I did not buy from them as I did not trust those sources. Once I found a sales thread on BHW, I decided to buy as I trust this forum. Unfortunately, I am extremely disappointed with your service as you have wasted my time and money.

Now, The BHW moderators have reviewed and thoroughly analyzed the entire case and all the events that took place. I hold the utmost respect for this forum, and to be honest, I completely accept the judgment of the moderators, whether it is in my favor or not.

Thank you,

Hello customer, BHW,

I can't keep repeating myself. With this argument customer can come to me after 2 years and say: "hey, I did not make profit, so refund me".

Whole month is enough for other customers to change banks, make sales and buy more accounts. If there was anything wrong done from my side I would have refunded the customer on the spot.

But now he is just trying to cover his business expenses and shift the blame to seller. Once again everything was delivered according to sale terms, that's why they are stated on BHW to avoid situations like this.

I am leaving it to moderators to decide how this goes.

Best Regards,
Ecomwolfs

I had no intention to post a reply again, but your response caused me eye strain while i was reading it. Who came to you after 2 years and told you that they didn't make a profit so refund them? Also what month are you talking about? Did you provide a 1-month warranty? I am saying the process took a month and eventually the account got suspended once i reached the point where i need to change the bank details, one of the main reasons it took a month was because of your POOR customer support. by saying "a whole month is enough for doing everything" you are trying to manipulate us, instead, you should say "7 days are enough for doing everything" which is not possible to do in any way. you provide 7 days warranty and ask buyers not to change bank details instantly and we must start doing that after 7 days of receiving the account so, after 7 days the buyer will need to contact Etsy to request changing the bank details and this process could take up to a week or more to get a response, then if the account becomes suspended the buyer would need to appeal which can take up to another week for a response from Etsy. so, obviously, this is another reason why the process had taken a whole month and that is exactly what happened to me.

Hello Moderators,
would you kindly provide me with your final decision regarding my case?
Thank you.

Hi Mods,
any updates in regard to the case?
Thank you!