Dispute: @lethanos v. @lightningroxies

Proof the other party has been informed of this Dispute Resolution: Live Chat: (https://imgur.com/5aqQGLv) BHW DM: (https://imgur.com/a/0OHu6kW)

Proof of Contact: same as above

Summary of Dispute: Upon purchase of "LightningRoxies" services it has come to my attention that the product they provide is actually banned on some of the subdomains of the site that I needed their proxies for, (Other Datacenter proxies work perfectly fine), upon requesting a refund through their live chat (less than an hour after the purchase) and making the compromise of only asking them to refund a % of the money so they would not face any loses on BTC transaction fees they completely denied it claiming that they do not offer any refund at all.

Evidence of the Issue: I can provide proof that their proxies did not work for the site I wanted them but I would like the mods to keep the site and anything related to it private.

What you hope to gain from this Dispute Resolution: A full refund of the $112.06 sent.

(Optional) Additional Information: Their BHW post does not follow rules "2.3: Refund Policy" as stated in here "https://www.blackhatworld.com/seo/the-black-hat-world-marketplace-rules.1295700/" I was not informed about their "No Refund" policy anywhere in their BHW thread listing (https://www.blackhatworld.com/seo/lightningproxies-net-fast-premium-datacenter-residential-ipv6-isp-proxies.1486642/) let alone having it hidden in their TOS that was not accessible from their register page as shown in this GIF (https://imgur.com/DYNcEoF), photo (https://imgur.com/naC0H6f) and site archive here (https://archive.ph/ove7R). Denying a refund when they clearly have provided a product that is not working for what I need it and trying to hide behind a TOS that doesn't show up anywhere is just a scammy behavior.

If there are any other info that you currently need please let me know, I think I have provided all the requested proof. Thank you.

• Proof that the business transaction began on BHW: https://www.blackhatworld.com/seo/lightningproxies-net-fast-premium-datacenter-residential-ipv6-isp-proxies.1486642/
• Screenshot proof that you informed the other party of your intention to open a dispute against them 48 hours beforehand:
• Screenshot proof that you tried every reasonable form of contact before opening a dispute thread: I have already provided logs from live chat BHW PMs.
• A brief summary of your dispute with the accused (e.g., failure to deliver the product or service), Delivery of a product that is Banned, And denial of issuing a refund after not informing me that they don't issue refunds on their BHW Post/Website.
  
  
• What you need from the accused to consider this resolved. Examples include a refund or a replacement: A Full Refund as stated on my first post.
  
  
• Please provide as much supporting evidence as you can (e.g., proof that the product or service wasn't delivered, proof that it wasn't delivered as advertised, etc).
  I Have already described my issue, LightingRoxies does not state anywhere on their post that they don't provide refunds, their site buttons for "Terms And Conditions" does not work and after delivering a product that is Banned on the site I am trying to scrape, they are denying me a refund.
  
  Proof that the proxies resulted in a 403 error as they are banned on the site I am trying to scrape.
  Sadly due to the nature of the site I can not provide the full image uncensored anywhere publicly, More than happy to send the proof on a Admins DM.
  

Information For The Accused
@LightningProxies you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resoltion section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

BassTrackerBoats said:

Dispute Request Approved​

Information For The Accused
@LightningProxies you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our http://support.blackhatworld.com only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resoltion section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

Click to expand...

This is not the correct person, this is the profile of him https://www.blackhatworld.com/members/lightningroxies.1574606/

Hello.
You have purchased from us a Datacenter Month plan, upon checking we havent found any issues with our proxies nor a reason to refund you.
Our Purchase Plans Page has under any plan ''Terms and Conditions Apply" meaning you agree to them automatically:

Here you can find our TOS: https://lightningproxies.net/terms-of-service
More precisely SECTION 20.

We offer Free Trials for all our proxy products before purchasing, as well as pay as you go plans for Datacenter starting from 1 Day/10$ especially for testing. We dont see any obvious reason we should refund you when Free trial is offered upon request and plans lower than 1 Month ( such as you purchased ) are available. Please understand that we are not obligated from any perspective to issue a refund if the proxies didnt work for your target, such as our REFUND POLICY mentions.

Upon checking, we've noticed several threatens to our service from your side with Blackhatworld, mentioning about their report ''sh*t'' list. More proof ca be seen in the picture below as well as others.
https://prnt.sc/24hdX7V7trDGhttps://prnt.sc/a0Xih02TUHUA
Thank you for your understanding!

LightningRoxies said:

Hello.
You have purchased from us a Datacenter Month plan, upon checking we havent found any issues with our proxies nor a reason to refund you.
Our Purchase Plans Page has under any plan ''Terms and Conditions Apply" meaning you agree to them automatically: View attachment 259392

Here you can find our TOS: https://lightningproxies.net/terms-of-service
More precisely SECTION 20.

We offer Free Trials for all our proxy products before purchasing, as well as pay as you go plans for Datacenter starting from 1 Day/10$ especially for testing. We dont see any obvious reason we should refund you when Free trial is offered upon request and plans lower than 1 Month ( such as you purchased ) are available. Please understand that we are not obligated from any perspective to issue a refund if the proxies didnt work for your target, such as our REFUND POLICY mentions.

Upon checking, we've noticed several threatens to our service from your side with Blackhatworld, mentioning about their report ''sh*t'' list. More proof ca be seen in the picture below as well as others.
https://prnt.sc/24hdX7V7trDGhttps://prnt.sc/a0Xih02TUHUA
Thank you for your understanding!

Click to expand...

As stated in my first post, I have already informed you about your BHW post that does not include anything about your "refund policy".
I have already posted that your register page didn't have a link to your T&C page and the screenshots that YOU have provided clearly show that there is no link to the said page as well, just that some text saying "terms & conditions apply".

https://web.archive.org/web/20230000000000*/https://lightningproxies.net/ This is your site cache, if you click on 5th of april (latest cache of your site), and scroll all the way down to your "T&C" page there is nothing about refunding in sections 20.
Three days after my first request of refund and after messaging you in BHW informing you of my intention of opening a dispute for the last time, you started quoting SECTION 20, at that time I created a cache of your T&C that can be viewed here https://archive.ph/AQZ85 and someone can inspect your refund policy at that time.
Today after the dispute actually going live and being tagged from an admin, you have provided yet again a different version of your T&C (for archival reason the latest T&C can be found here https://archive.ph/JqjTy )
Also I would like to point out that informing you about my intentions of opening a dispute is not a threat but instead what the BHW forum rules say, you need to be informed 48 hours beforehand and you did.
I Will accept some partial blame for this ongoing issue, it was a stupid mistake from my side trusting you and purchasing a whole month and thats why I started with the fact that I can pay the fees from your side for the refund transcation, but at the same time I will not accept that I was never presented with your "No refund T&C", and that one month ago there was nothing about refunding in your T&C page, three days after requesting a refund through your live chat you presented me with a very vague "No Refunds T&C" and today almost two weeks after our last contact you are presenting once again a different refunding T&C page.

Thank you and have a good day

Hello again,
We reserve the right to change/edit our TOS at any time and its ur responsability to check it periodically before purchasing from us.



As for the problem with TOS button from register page, we are sorry and it has been fixed immediately.
If you were really concerned about our TOS, you couldve asked us on Live chat such as you did with your refund request, but you didnt.
We wouldve answered to your question about our TOS or about the issue with the button immediately, such as we did to you refund request in less than 30 Mins.



About ur concern not finding our TOS page, here are 2 buttons on our HOMEPAGE that couldve redirected you to it automatically:



We've delivered the service that was advertised and no issues has been found on our side to make you eligible for a refund, we arent responsable for third parties limiting datacenter proxies and its ur responsability to ask for a trial which we offer for FREE as well as pay as you go plans, such Datacenter 1 Day perfect for testing purposes.

We will not continue to debate on this Topic and we will wait for Blackhatworld Moderator decision.
Thank you for ur understanding!

In the sales copy there is no mention that the proxies work with every situation.

Was that offered to you, @lethanos?

BassTrackerBoats said:

In the sales copy there is no mention that the proxies work with every situation.

Was that offered to you, @lethanos?

Click to expand...

Their front page states "Providing Top-Tier Proxies designed to ensure a high
success rate on any task, be it easy or difficult." as you can see on the photos posted above.

Their Datacenter proxies also state that they provide USA IPs but after my testing all their IPs are located in a single datacenter in Canada, the IP geolocation lookout has happened using ipinfo.io API. I am more than happy to provide you with my logs but I will refrain from posting the IPs publicly in this forum.
After informing them that their Datacenter IPs are located in another country than the one they advertise they replied to me that The IPs are USA and their server is located in Canada (???)
Also I would like to point out that the issue is not Datacenter Ips vs Residential Ips for my use case, I have tried 3 different providers with datacenter IPs and my script had a success rate in comparison to 0% from what I was provided from lightingproxies.

lethanos said:

Their front page states "Providing Top-Tier Proxies designed to ensure a high
success rate on any task, be it easy or difficult." as you can see on the photos posted above.

Their Datacenter proxies also state that they provide USA IPs but after my testing all their IPs are located in a single datacenter in Canada, the IP geolocation lookout has happened using ipinfo.io API. I am more than happy to provide you with my logs but I will refrain from posting the IPs publicly in this forum.
After informing them that their Datacenter IPs are located in another country than the one they advertise they replied to me that The IPs are USA and their server is located in Canada (???)
Also I would like to point out that the issue is not Datacenter Ips vs Residential Ips for my use case, I have tried 3 different providers with datacenter IPs and my script had a success rate in comparison to 0% from what I was provided from lightingproxies.

Click to expand...

You did not answer my question.

BassTrackerBoats said:

You did not answer my question.

Click to expand...

We did not had any prior contact before the purchase of their service, I visited their BHW post and then their site, which has what they advertised to me in their headline with "High success rate on any task" as i state in my previous message.

I was advertised a product with high success rate on any task, no asterisks pointing to their constantly changing T&C, no fair use may apply, no list of what works and what doesn't, they advertised in their BHW and website "Any Task" and for my use case their proxies are completely useless.