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Disappointed on Arvixe! Their customer service support are devil!

Discussion in 'BlackHat Lounge' started by rapidace, Mar 18, 2015.

  1. rapidace

    rapidace Regular Member

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    Just few days ago I was asking them question about some MySQL error.
    That guy seems to take 15 minute to answer that simple question, the answer is pretty simple they will just need to modify the permission on their server to solve this error.

    And this INDIAN guy, I was like question him, and he's been speechless for my last question before I close the chat!
    I forgot his name, his name started with A.

    Further then, I encounter HTTP 500 Internal Server Error.
    This problem comes from MYSQL, someone delete partial of the database, I've spend nearly 8 hours to find out where's the problem consist since I didn't config anything at all!

    The last thing I did was spoke to this guy, nothing much if you say it's a malware attack that would be a non sense, because it's a site that haven't been indexed or known.

    Just when I found out this problem, I reupload all the backup I had, and I notice why would the database was originally 2MB, become 200kb?
    That must have someone delete the database, and what I suspect was that guy.

    Guess he face too much pressure, be aware with Arvixe.
     
  2. Arvixe

    Arvixe Newbie

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    Hi there,

    If you currently have a ticket open and could provide me your ticket ID and/or username. I'd be more than happy to take a look at your question for you.
     
  3. snarky

    snarky Junior Member

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    Arvixe is now owned by EIG
     
  4. cataclysm1987

    cataclysm1987 Junior Member

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    Shit hosting sucks.

    In other news, water is wet.
     
  5. Stablebox

    Stablebox Registered Member

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    Occupation:
    Web Hosting
    Location:
    Miami, Florida
    Home Page:
    As snarky pointed out Arvixie was bought out by EIG last year (Same company whom now own HostGator, JustHost, etc.) and unfortunately once EIG buys out a web host everything begins to go down hill as they remove all the previous employees and replace them with their own staff (You will see a lot of complaints about companies like HostGator whom had good service and support, but after the buyout everything went to crap nearly overnight).

    Good luck!
     
    • Thanks Thanks x 1
    Last edited: Mar 19, 2015
  6. Arvixe

    Arvixe Newbie

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    Hi,

    While it is true that EIG does own Arvixe, they have made no changes to the brand and do not have any current plans to do so. We would like to help this customer with the experience they had and if they would PM or post their domain name here that would be great.

    Regards,
     
  7. DoctorGeek00

    DoctorGeek00 Newbie

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    I believe this is something you need to ask with your hosting provider. No need to post it on forums. :)