"Robert has health issues as told my Mo (support staff of CPVLAB). If it is really true, then he should sell the business to new owner to protect his baby (CPVLAB)."]
Now they say Robert just disappeared.
Out of curiosity, I opened a ticket in that other website the refer to. It's so called "Premium Support", though it's not premium at all: we already paid for customer suppoer when acquired CPV Lab license

.
In this "premium" support, they replied right away. Here you go their answer:
As Robert Matthews disappeared and no one knows where he is, I started to provide paid premium support service to CPV Lab users through my won helpdesk and my own website.
You can see service details and subscribe through this link:
[link]
As for login issue, I have already created a fix pack as a permanent fix for login issue for $30.
To get it applied to your CPV Lab install, you can send fix fees via paypal to [emailaddress]@gmail.com, send me payment reference number here and I will proceed with applying fix to your CPV Lab install.
So if we want to use the software we already paid, we have to pay a
ransom or to the current/former/whatever CPV Lab official Customer Support, or to that copy&paste CPV Lab Pro.
Solutions just to reach the day of tomorrow:
1) If you have Beyondhosting ask them to install the patch.
2) If you don't have Beyondhosting, take a look to the patch
@bhas888 left in the first page of this thread.
Real solutions
A patch will not solve all the mess behind this issue. We are being blackmailed by official CPV Lab and its copy, CPV Lab Pro. So to stay with them is highly risky.
I, personally, will move to another tracking solution before it's too late.