Client Issue

Hi, I have been doing some work for a client for a few months. Payment was done in advance by paypal every time. Lately, I was supposed to deliver some work of which 50% payment has already been made. Unfortunately, there was a delay from my end due to reasons beyond my control and I sent an email to the client informing him of the delay and telling him that he can either get a refund of the advance payment or I can do some alternative work for him in the meantime. He replied saying that i'm scamming him. First of all I don't understand how is offering a refund scamming? Secondly, I'm getting a strong feeling that when I refund him he is going to file a dispute for the previous work I have already done for him. How should I proceed? Thanks.

If you have a solid proof for what you did then you shouldn't worry about disputes because your work was done.
I'd suggest talking with that client and explaining exactly what happened.. Obviously you haven't told us the full story so it's a bit difficult to give you the best advice, but talking about the situation is always one of the best ways to solve problems.

If he is claiming that you scammed him get together as much of the work you have done for him as possible as well as all of your conversations between you and him. Make sure you get proof of him agreeing to pay. If he does file a claim with Paypal then show them all of this information and they will most likely side with you as long as you have proof of doing the work

I still don't understand why people still use just Paypal for payment processing.

Have you looked at other options ?

MisterF said:

I still don't understand why people still use just Paypal for payment processing.

Have you looked at other options ?

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I'm in the process of reducing my dependence on paypal.

It seems like he has this negative bias towards you when he says "You're scamming me" which means pretty much no logical explanation at this point will cut through to him. So what you have to do is confirm that you understand his view point. Something a long the lines of "I understand it might seem like I am scamming you and I am sorry that it seems that way...." Once you actually acknowledge his opinion, he will be open to listening to yours.
After that get him a hooker and some blow because that solves every issue.

He just sent me another email now saying he wants to speak to me either on a skype call or a phone call before doing any further business with me. Although I have good English, I'm not sure how convincing my American accent would be as he thinks I'm in the US.

John4life2017 said:

I'm in the process of reducing my dependence on paypal.

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Worldpay or Stripe are options.

In the UK, if they're tied into a contract, you could set them up on a Direct Debit or Standing Order, so they pay straight into your bank account.