CJ.com - missing conversions in total balance - possible delay?

H

Hepaa

Newbie

Nov 24, 2012

8

2

• Apr 24, 2015

• #1

Hi guys,
my last conversions (up to 3 days ago) are not attributed to my total balance. When I go to Reports -> Balance details -> Pending commissions -> New, they are not here, but when I check Reports -> Reports, they are there and their status is "New".

Is possible that there is any delay? Because all precedent conversions were attributed to total balance immediately.

 

indianfreak

Senior Member

Jan 4, 2008

811

533

• Apr 24, 2015

• #2

I, too, noticed this discrepancy since yesterday. In the "Review New Transactions" under Tasks, the total is correct, but not in the Balance field on the very first line.

 

H

Hepaa

Newbie

Nov 24, 2012

8

2

• Apr 24, 2015
• Thread Starter Thread Starter

• #3

Thank you, indianfreak, so there is some bug in CJ. I already sent them new ticket about this issue.

 

ephman

Junior Member

Jun 12, 2014

187

57

• Apr 24, 2015

• #4

Same^
I created a ticket last night. Must be a glitch/bug.

 

F

Flyingh1gh

Newbie

Apr 27, 2015

1

0

• Apr 27, 2015

• #5

Hey guys! Have the same problem - balance count freeze about 6 days ago and don't want to go up. Did you receive the answer on ticket from CJ about the issue?

 

H

Hepaa

Newbie

Nov 24, 2012

8

2

• Apr 27, 2015
• Thread Starter Thread Starter

• #6

Hi Flyingh1gh, now I recieved this reply:

Thank you for your inquiry. We have confirmed this issue, our product team is working on a resolution. For the time being, we will put your request in a escalated status. As soon as a resolution becomes available we will notify you.


Thank you for your patience.

Click to expand...

 

Last edited: Apr 27, 2015

M

medsat

Junior Member

Jan 29, 2011

100

10

• Apr 29, 2015

• #7

same here, it doesn't fixed yet since 04/23

 

Jyeshtha

Elite Member

Aug 30, 2012

2,923

1,253

• Apr 29, 2015

• #8

Maybe possible shaving. This has been happening with them from past years. So, I left them and joined another network.

 

M

medsat

Junior Member

Jan 29, 2011

100

10

• May 1, 2015

• #9

FIXED! you can close

 

H

Hepaa

Newbie

Nov 24, 2012

8

2

• May 1, 2015
• Thread Starter Thread Starter

• #10

Yeah, definitely fixed