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CJ.com - missing conversions in total balance - possible delay?

Discussion in 'Commission Junction' started by Hepaa, Apr 24, 2015.

  1. Hepaa

    Hepaa Newbie

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    Hi guys,
    my last conversions (up to 3 days ago) are not attributed to my total balance. When I go to Reports -> Balance details -> Pending commissions -> New, they are not here, but when I check Reports -> Reports, they are there and their status is "New".

    Is possible that there is any delay? Because all precedent conversions were attributed to total balance immediately.
     
  2. indianfreak

    indianfreak Power Member

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    I, too, noticed this discrepancy since yesterday. In the "Review New Transactions" under Tasks, the total is correct, but not in the Balance field on the very first line.
     
    • Thanks Thanks x 1
  3. Hepaa

    Hepaa Newbie

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    Thank you, indianfreak, so there is some bug in CJ. I already sent them new ticket about this issue.
     
  4. ephman

    ephman Junior Member

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    Same^
    I created a ticket last night. Must be a glitch/bug.
     
  5. Flyingh1gh

    Flyingh1gh Newbie

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    Hey guys! Have the same problem - balance count freeze about 6 days ago and don't want to go up. Did you receive the answer on ticket from CJ about the issue?
     
  6. Hepaa

    Hepaa Newbie

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    Hi Flyingh1gh, now I recieved this reply:

     
    Last edited: Apr 27, 2015
  7. medsat

    medsat Junior Member

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    same here, it doesn't fixed yet since 04/23
     
  8. educatedfool

    educatedfool Supreme Member

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    Maybe possible shaving. This has been happening with them from past years. So, I left them and joined another network.
     
  9. medsat

    medsat Junior Member

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    FIXED! you can close
     
  10. Hepaa

    Hepaa Newbie

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    Yeah, definitely fixed :)