Cheapest Windows VPS 2020

Thank you very much for contacting us.

We are sorry to hear that your server is not performing the way you expected. Customer satisfaction is one of our main goals, which is why we will do our best to assist you in this matter.

We will analyze the problem and will provide you with a proposal for a solution, or we will even resolve the matter ourselves if the solution is evident. Depending on the efforts this will take, we may have to charge remote hand fees of which you shall be informed beforehand. You can then decide whether you want us to continue or not. This way, you always have full control over costs.

Unfortunately, your description of the issue is not precise enough to allow our technicians to look after the problem. Therefore, in order to enable them to investigate the issue, please provide us with as much precise details as you possibly can. Please reply by mentioning all relevant details. To give you an idea which questions could matter, we have prepared a short overview listed below:

- When did the problem occur for the first time?
- Which activities were in process when the problem arose?
- Is the problem consistent or only temporary?
- Can you provide us with log files from which we can obtain detailed information of the incident? Please send a screenshot if your server runs Windows.
- Do you have any error messages or error codes that you were receiving?
- Which programs or applications are installed on the server which may interfere with its setup?
- If your problem appears to be the data transfer rates, please supply us with an excerpt of a speed test. Please indicate source- and target server including IPs and passwords for our technicians to simulate the test. Please also send an output of the mii-tool command if your server runs Linux.
- If the problem is connectivity related, please provide us with a traceroute protocol or MTR report from your location to your server. You can find a tutorial on creating these reports on our website: https://contabo.com/?show=tutorials&tutorial=server-reachable-anymore
- Please supply us with your login data and port information so that we can access your server for a diagnosis.

The above questions are only a few examples of what information is required for us to be able to solve the issue. The more details you can give us, the better we will be able to help you.

We depend on your cooperation to work on the resolution of the problem effectively. Thank you in advance while we are looking forward to reading your reply.

If you have any questions or need help, please do not hesitate to contact us.

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Best regards,

Daniel Radoev
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Contabo GmbH
Aschauer Straße 32a
81549 München
https://contabo.com

E-mail: [email protected]
Tel.: +49 (0) 89 3564717 70
Fax: +49 (0) 89 216 658 62