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CB has hide their client's info!

Discussion in 'Clickbank' started by BlackSeng, Oct 18, 2010.

  1. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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    Yes, Clickbank has hide their client's info (email, name, country, .etc) from Clickbank affiliates!

    Damn, lots of opportunities are closed now :(
     
    • Thanks Thanks x 1
  2. patmiller27

    patmiller27 BANNED BANNED

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    thats a bad news.
     
  3. tacopalypse

    tacopalypse Executive VIP Jr. VIP Premium Member

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    i thought it might've just been a glitch, since the columns are still there.. and CB has a history of being gllitchy at times
    also, nothing in their news section about it

    /idk
     
  4. MaxWeber

    MaxWeber Regular Member

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    yeah you are right.

    no news is good news ;)

    and besides,Client Privacy Policy
    Effective August 09, 2010
    Code:
    http://www.clickbank.com/client_privacy.html
     
  5. OTrap

    OTrap Jr. VIP Jr. VIP

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    Awesome. Now, if someone buys the same thing twice, I will have no way of knowing to expect the refund.

    Also, if I wish to attempt to assist the customer, in case a refund request is the result of a misunderstanding, I no longer have any way of doing so.

    This creates problems, and quite honestly, I'm really pretty annoyed.

    Thanks a lot, CB.
     
    Last edited: Oct 19, 2010
  6. OTrap

    OTrap Jr. VIP Jr. VIP

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    Hah! It doesn't even let you see the receipt number in full!

    Guess I won't issue any refunds then, since I have no way of knowing who it is.
     
  7. andy2009

    andy2009 Junior Member

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    The customer info is still gone, any one heard something about it and if it will come back?
     
  8. RebelMaster

    RebelMaster Junior Member

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    Refunds are out of your hands. CB decides to issue refunds or not. NOT the actual merchant (you). :rolleyes:


    RM
     
  9. treelancer

    treelancer Junior Member

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    People dont always know to contact clickbank so they will contact the person they bought it from, then you can send an email to refunds@clickbank.com with there receipt number (if you have it).
     
  10. OTrap

    OTrap Jr. VIP Jr. VIP

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    Exactly.
     
  11. RebelMaster

    RebelMaster Junior Member

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    I understand and sympathize with your viewpoint but it's all about the potential misuse of the buyers info. Remember, CB is the merchant (seller) of record, not you.

    Evidently CB has been getting complaints from buyers saying they are being bombarded with sales emails not related to their purchase. So I can see why CB changed the policy.

    I don't like it either but ...

    RM
     
  12. RebelMaster

    RebelMaster Junior Member

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    Sorry, I had a brain fart there. I meant that while you can initiate a refund also, CB can do so on their own without your permission. No questions asked.

    Still waking up! My words didn't come out in the right order. LOL


    RM
     
  13. OTrap

    OTrap Jr. VIP Jr. VIP

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    I don't know about you, but I tend to get a lot of emails asking for refunds of something I've sold them as an affiliate (I do email marketing, so they have my email address). At that point, I'm able to help some of them get into direct contact with the owner, or I'm able to help them myself, and have preserved a number of sales, keeping $$$ from being taken out of my pocket.
     
  14. bamafan84

    bamafan84 Junior Member

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    There has to be a median here somewhere...I mean privacy of information is acceptable, however, if they bought from you or through your link it could be made so that the privacy rights are forfeited only to the people directly involved with the sale.