CB has hide their client's info!

[Deleted member 36594]

Yes, Clickbank has hide their client's info (email, name, country, .etc) from Clickbank affiliates!

Damn, lots of opportunities are closed now

 

[patmiller27]

thats a bad news.

 

[tacopalypse]

i thought it might've just been a glitch, since the columns are still there.. and CB has a history of being gllitchy at times
also, nothing in their news section about it

/idk

 

[MaxWeber]

i thought it might've just been a glitch, since the columns are still there.. and CB has a history of being gllitchy at times
also, nothing in their news section about it

/idk

yeah you are right.

no news is good news

and besides,Client Privacy Policy
Effective August 09, 2010

http://www.clickbank.com/client_privacy.html

 

[OTrap]

Awesome. Now, if someone buys the same thing twice, I will have no way of knowing to expect the refund.

Also, if I wish to attempt to assist the customer, in case a refund request is the result of a misunderstanding, I no longer have any way of doing so.

This creates problems, and quite honestly, I'm really pretty annoyed.

Thanks a lot, CB.

 

[OTrap]

Hah! It doesn't even let you see the receipt number in full!

Guess I won't issue any refunds then, since I have no way of knowing who it is.

 

[andy2009]

The customer info is still gone, any one heard something about it and if it will come back?

 

[RebelMaster]

Hah! It doesn't even let you see the receipt number in full!

Guess I won't issue any refunds then, since I have no way of knowing who it is.

Refunds are out of your hands. CB decides to issue refunds or not. NOT the actual merchant (you).


RM

 

[treelancer]

Refunds are out of your hands. CB decides to issue refunds or not. NOT the actual merchant (you).


RM

People dont always know to contact clickbank so they will contact the person they bought it from, then you can send an email to [email protected] with there receipt number (if you have it).

 

[OTrap]

People dont always know to contact clickbank so they will contact the person they bought it from, then you can send an email to [email protected] with there receipt number (if you have it).

Exactly.

 

[RebelMaster]

Awesome. Now, if someone buys the same thing twice, I will have no way of knowing to expect the refund.

Also, if I wish to attempt to assist the customer, in case a refund request is the result of a misunderstanding, I no longer have any way of doing so.

This creates problems, and quite honestly, I'm really pretty annoyed.

Thanks a lot, CB.

I understand and sympathize with your viewpoint but it's all about the potential misuse of the buyers info. Remember, CB is the merchant (seller) of record, not you.

Evidently CB has been getting complaints from buyers saying they are being bombarded with sales emails not related to their purchase. So I can see why CB changed the policy.

I don't like it either but ...

RM

 

[RebelMaster]

People dont always know to contact clickbank so they will contact the person they bought it from, then you can send an email to [email protected] with there receipt number (if you have it).

Sorry, I had a brain fart there. I meant that while you can initiate a refund also, CB can do so on their own without your permission. No questions asked.

Still waking up! My words didn't come out in the right order. LOL


RM

 

[OTrap]

I understand and sympathize with your viewpoint but it's all about the potential misuse of the buyers info. Remember, CB is the merchant (seller) of record, not you.

Evidently CB has been getting complaints from buyers saying they are being bombarded with sales emails not related to their purchase. So I can see why CB changed the policy.

I don't like it either but ...

RM

I don't know about you, but I tend to get a lot of emails asking for refunds of something I've sold them as an affiliate (I do email marketing, so they have my email address). At that point, I'm able to help some of them get into direct contact with the owner, or I'm able to help them myself, and have preserved a number of sales, keeping $$$ from being taken out of my pocket.

 

[bamafan84]

There has to be a median here somewhere...I mean privacy of information is acceptable, however, if they bought from you or through your link it could be made so that the privacy rights are forfeited only to the people directly involved with the sale.