Been using your services for several years now, but lately support is very poor.
I send a request last Sat., 20th that i would like to upgrade my Indexification limit from 50K to 200K per day.
I received a response on Sun. 21st with a payment \ subscription link, so I went ahead and paid it.
I then noticed that even though i completed the payment for the upgrade to 200K my account was still limited to 50K, so i immediately updated the support ticket with screenshots of the Paypal transactions, and explained that my account was not upgraded.
Today is Tuesday the 23rd and still NO response to either the PM i send
innozemec or to my support ticket : Ticket #113071
I also tried to contact you guys via PayPal direct but even there no response.
Because my account was not updated to 200K which i paid for , i have now lost 150k x 3 day = 450,000 links which should have gone into your indexing system but was rejected because you never upgraded my account after i paid to upgrade.
Really disappointed, especially since i spend around $2,500 in subscriptions with your company in the last year alone.
PLease can you guys get back to me ASAP, because i really don't want to go resort to a PayPal claim