Can't Create Facebook Custom Audience - please help

bassetbaby

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Hi.

Im refreshing my lookalike audience like every 100 new customers I receive, and so far I have 1100 e-mails.

Up until today I successfully uploaded custom audience in a matter of seconds, and Lookalike audience in 30 minutes or so.

But Yesterday and Today I have huge problems. First, my custom was not being created at all, and now it gives me 30 or 70 uploaded people (while I have over 1000 e-mails in that .csv document)

Is this somekind of a Facebook bug these days or am I the only one that has these problems??

I hope you can help me.

BTW, every 100 new customers I upload the entire list, old and new e-mails. I hope Im doing the right thing. If you think I should upload only those new 100 people to be absolutely different from old one, please say so.

Thank you.
 
I'm getting the same thing. I upload a list of 15000 and only 500 goes through. Looks like FB has finally worked out how to stop people abusing custom audiences.
 
It's a bug developers.facebook. com/bugs/736648723037252/
Somtimes working OK (via ads api).
 
im facing the same issue here, anyone have a solution?
 
After two days the list has been processed and they look OK.You have to patiently wait.
 
Facebook also cleans your emails with their own algorithm.... so yes def be patient and have a targeted and cleaned list when you upload :)

-Sasha
 
It's not just a matter of emails. Sending the same ID also very slow process. Either bug or overload.
 
the thing is "availability is ready" means is not updating. hopefully they solve it soon
 
Yes this is a bug.

Which tool you are using to collect Customs Audience Email ?
 
I'm using their own tools, which collects ID and e-mails only active members pages / groups by the FB API. ID also send their own script (not emails).
 
If you don't want to be banned use Facebook adds.
 
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