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Can't Create Facebook Custom Audience - please help

Discussion in 'FaceBook' started by bassetbaby, Oct 26, 2014.

  1. bassetbaby

    bassetbaby Newbie

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    Hi.

    Im refreshing my lookalike audience like every 100 new customers I receive, and so far I have 1100 e-mails.

    Up until today I successfully uploaded custom audience in a matter of seconds, and Lookalike audience in 30 minutes or so.

    But Yesterday and Today I have huge problems. First, my custom was not being created at all, and now it gives me 30 or 70 uploaded people (while I have over 1000 e-mails in that .csv document)

    Is this somekind of a Facebook bug these days or am I the only one that has these problems??

    I hope you can help me.

    BTW, every 100 new customers I upload the entire list, old and new e-mails. I hope Im doing the right thing. If you think I should upload only those new 100 people to be absolutely different from old one, please say so.

    Thank you.
     
  2. smooth000

    smooth000 Newbie

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    I'm getting the same thing. I upload a list of 15000 and only 500 goes through. Looks like FB has finally worked out how to stop people abusing custom audiences.
     
  3. radar22

    radar22 Newbie

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    It's a bug developers.facebook. com/bugs/736648723037252/
    Somtimes working OK (via ads api).
     
  4. andzon

    andzon Regular Member

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    im facing the same issue here, anyone have a solution?
     
  5. radar22

    radar22 Newbie

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    After two days the list has been processed and they look OK.You have to patiently wait.
     
  6. sashablack

    sashablack Elite Member

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    Facebook also cleans your emails with their own algorithm.... so yes def be patient and have a targeted and cleaned list when you upload :)

    -Sasha
     
  7. radar22

    radar22 Newbie

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    It's not just a matter of emails. Sending the same ID also very slow process. Either bug or overload.
     
  8. hollandm

    hollandm Newbie

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    bug on fb check developers.facebook. com/bugs/736648723037252/
     
  9. andzon

    andzon Regular Member

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    the thing is "availability is ready" means is not updating. hopefully they solve it soon
     
  10. radar22

    radar22 Newbie

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    They fixed it......
     
  11. K.H.R

    K.H.R Jr. VIP Jr. VIP Premium Member

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    Yes this is a bug.

    Which tool you are using to collect Customs Audience Email ?
     
  12. radar22

    radar22 Newbie

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    I'm using their own tools, which collects ID and e-mails only active members pages / groups by the FB API. ID also send their own script (not emails).
     
  13. peepin2me

    peepin2me Regular Member

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    Is this bug fixed now?
     
  14. radar22

    radar22 Newbie

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    Yes They fixed it
     
  15. Izaguf

    Izaguf Jr. VIP Jr. VIP

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    If you don't want to be banned use Facebook adds.