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Buyers abusing Open Cases?

Discussion in 'Ebay' started by oatmeal, Jul 16, 2017.

  1. oatmeal

    oatmeal Regular Member

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    Is there anyway for sellers to know if a buyer who has opened up a case on them
    has a history of doing this many times?

    I'd suspect that some smart buyers that know their shipment is non-trackable
    would take advantage of the open cases and simply get their money back while
    receiving their shipment FREE, and do this many times to basically get free items off ebay.

    I'm not sure if ebay tracks buyers or how many times they open up cases and get money
    back but even if a buyer had just 2 or 3, in the past month or few months, I'd be very suspicious
    of them.
     
  2. sturose

    sturose Jr. VIP Jr. VIP

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    Stuck in a rut
    Solution: Use tracked shipping!

    I do on everything of any value now.
     
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  3. jimbobo2779

    jimbobo2779 Jr. VIP Jr. VIP

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    Some people abuse the different payment processor's rules to their own benefit all of the time. Luckily I get few of them these days but in the past I have had repeated purchases by the same person who just kept filing Paypal disputes.

    In the end I just try to keep a mental note of all cunt buyers and refund as soon as they attempt to purchase and let them know that I won't be accepting their money (as politely as possible). Most of the time it ends there but some persist and try to "persuade" me to accept their money but if a person has shown their true colours I find it better to just stand your ground.

    I have yet to find the perfect solution for weeding out potential problem customers before purchase but as I said it doesn't seem to be as much of an issue these days, the vast vast majority of buyers are great.

    I know people have an issue with Paypal over other payment processors but I have found the amount of chargebacks is far less since I have been using predominantly Paypal as my payment processor.

    Also yeah you could just use tracked shipping options.
     
  4. oatmeal

    oatmeal Regular Member

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    Obviously, the simple answer is "just using tracking on all shipments". Yeah, if shipping was free or a dime, I'd do it.
    A lot of what I sell is not super expensive (ie. under $50)...mostly in the $10-$30 range. For domestic shipping, it's 100% full tracked
    and very cheap. For international orders, it's mostly air mail, and partial tracking only. I've already understood and accepted that every
    month I'll get about 2-4 open cases on 100 sales per month, and I'll just often refund them and hopefully get refunded by my dropshipper.
    I can accept/eat the losses if my dropshipper can't refund me. I'm still pulling profit each month so I'm not too worried. It's just that it is annoying. I wished there was a way ebay could also show buyers buying history (how many times they've opened cases, how many times they've received refunds, etc.). I don't understand why that wouldn't be MORE helpful than just feedbacks. Makes me scratch my head why the richest online website in the world can't even have simple features/options like this.
     
  5. Tf2134

    Tf2134 Newbie

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    Ive personally found that cases have been opening quite alot recently, had an account receive 3 neg feedbacks within 1 day and it was the exact same all from different buyers, reported it to ebay and got it reversed thankfully
     
  6. oatmeal

    oatmeal Regular Member

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    Yes, oddly this past month I got a higher number of opened cases than usual. I average about 2-3 per month
    but this month I got around 14 (not all at the same time). All of them were closed successfully either by the buyer
    or by me refunding them.

    Another thing I don't understand is why a buyer can open up a case literally just days after the purchase? I had
    an order from USA to Sri Lanka and the dude opened up a case 4 days after he purchased it. Seriously, ebay?
    How can someone open a case for not receiving an item only 4 days after he purchased it and it's shipping from
    USA to Sri Lanka (literally half way around the world).
     
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  7. Tf2134

    Tf2134 Newbie

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    I agree with you 100% had an experience myself recently with something similar, it annoys me because theres enough out there for everyone and we all know how hard it is to make it work. The exact same neg feedback gave it away
     
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  8. toml3030

    toml3030 Elite Member

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    Tracking protects both you and the buyer.

    If I was your dropshipper would drop you as a client if you pulled this on me. Why should I eat your losses because you didn't want to pay for tracking?

    eBay knows. They just don't care. They don't want buyers to be boycotted by sellers no matter how many scams they pull.

    You know why eBay gets away with this? Because of this...

    So it costs eBay absolutely nothing when you eat the losses, so why should they change?
     
    Last edited: Jul 17, 2017
  9. oatmeal

    oatmeal Regular Member

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    Yes, as stated above that's obvious. But that's not an answer to my question about buyers abusing the open case system.



    I don't think you understand. Pulling what on who? You make accusations without understanding. I said that I don't mind eating the losses myself if the dropshipper won't refund me. I'm not trying to swindle them. I'm saying that there should be a way for sellers to know how might be a dishonest or suspicious buyer who does this to everyone.



    I don't think you know what Ebay "thinks". That's assuming a lot unless you got actual document proof to show that what you said is true, you are making a lot of assumptions. You don't work for Ebay.

    So you are basically saying that Ebay is one giant legit scamming company.



    Thank god you don't run a company, else you'd probably be in jail by now for running all kinds of illegal scams.
     
  10. toml3030

    toml3030 Elite Member

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    If it's that obvious, why didn't you protect yourself by buying trackable shipping? Also it wouldn't probably help you if you knew the answer to the original question because if you cancel orders because the buyer had a history of filing claims, 3-4 of these a month will probably get you banned.

    I'm not accusing you of anything shady. I'm telling you that if I'm drop shipping for you I'd be apalled at your thought process. So you don't buy trackable shipping, which YOU KNOW some buyers will abuse to scam you out of an item, but you ask your dropshipper to make good your losses when it happens? What justification do you use to even ask the dropshipper to refund you for something YOU wanted shipped without tracking? I dropship for some websites and no one in 17 years I have been dropshipping have any of my customers made such a ridiculous request.

    I have been a keen observer of ebay since at least about 2003. I follow what they do. I go to the tradeshows and speak to their employees. I can't read their minds but I know how they act from their history. Always assume these things when dealing with eBay.

    1. The buyer is a LOT more important than seller to eBay because eBay knows that sellers will always follow buyers
    2. eBay does a LOT of data mining. As you said yourself

    eBay spends a billion dollars in R&D a year. You are naive if you think eBay doesn't offer this function on their website because they don't know how helpful it would be to the sellers. The simple answer is they don't want you to know this information because eBay wants sellers to treat all buyers the same, even the high risk ones. This is why they will tell you if you call in and complain that losing an item once in while should be a cost of doing business on eBay.

    How is it scam when they tell you flat out in their TOS that you are not covered under seller protection if you do not have trackable delivery?

    Well, I DO run a company, and I'm still here, ain't I?
     
  11. oatmeal

    oatmeal Regular Member

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    As I've said before Tom, I Do appreciate some of your feedback when it stays on topic and doesn't become personal.
    But you have this habit of always adding in a personal attack or jab with your replies. It's great that you think you know a lot,
    and your expertise is welcomed, but please try not to always look down on people, judging them for mistakes they make or
    things they didn't know. I'm trying to sift through your answers where I can glean the important information, without reading
    the parts that start become condescending and judgmental. When people ask for assistance, that's all they are asking for.
    It's not your job to do a Dr. Phil session about the "person" who is asking.
     
  12. toml3030

    toml3030 Elite Member

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    Okay, so reply with an off topic personal message that doesn't address any of the points I raised? You get offended because you get told that way to deal with this is to BUY THE TRACKING if you don't want to deal with scamming buyers but they you say this to me....

    Oh, but "I" am the one being personal, right? You really do need to grow a thicker skin.
     
  13. oatmeal

    oatmeal Regular Member

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    Tom, I only made that statement after you made the initial jab when you stated, "If I was your dropshipper, I'd drop you instantly."
    I never start any personal jabs or attacks.

    Your actual answers are good. But the personal remarks are not conducive to the discussion.