I'm just looking for some advice from the BHW members. Here's the situation: I made a sale of a $17 MRR product last night. The buyer has now filed a claim with Paypal that the payment was made without here authorization. I have the log from E-Junkie that shows the time of purchase, the time of download, the IP address that the buyer came from to download, and basically a bunch of other info. I have sent all of that to Paypal. It's also interesting to note that I just put this site up yesterday, so it's not like people had time to come in and try to pull a scam (why would they)? How could someone accidentally make a purchase through Paypal? You have to hit "pay now" like three times. Is it possible that someone else used her credit card numbers or Paypal account to make the purchase? What are my chances of keeping the money? I think this is just a well educated person that knows that Paypal won't refund digital products and is just trying to get a freebie. Also, I have evidence that the file was downloaded and from what IP. Please weigh in.