waterworks
Senior Member
- Sep 28, 2013
- 1,018
- 383
Anyone else had trouble using Basic verification for Bittrex account? They claim they can't find me in public records which is just not possible given I'm born and raised in US and lived here all my life. I've also not moved in more than a decade. So they want me to use Enhanced verification by uploading a photo of myself. I'd prefer not to do that.
- Submitted an email to their support using support email from their contact page.
- I get an email stating they only support through their online ticket system and to submit my questions through that at https://support.bittrex.com/
- The support system said I had to be signed in. Tried signing in with my Bittrex account info and it wouldn't let me. I tried 3x and 100% sure I had the password correct. I know it was correct because I signed into my Bittrex account.
- Then I tried signing up thinking, ok maybe support area requires a separate sign up. It tells me I already have an account. Come on people, work with me here.
- Then I use the reset password and reset it to the exact same password it was already was. WTF? Now I'm able to log into the support. Ok whatevs.
- Submitted my ticket and 1 minute later an auto-reply telling me exact same crap listed on their support docs for using Enhanced Verification.
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