Beware of ScrapeBox

D

dirtstealer

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I ordered it on their website weeks ago, paid $67 for it. When I tried to activate it, it would said to wait 12 hours or so. The next day when I go into the program, it would still said No valid license found. Email them and got no responses.

I disputed with paypal and they closed it. So I've lost $67.
 
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Scrapebox is a member here. You should write on their thread for some help. I think their name is "sweetfunny" Opening a dispute so quickly wasnt the best thing to do.
 
No worry they will not cheat you moreover they are lazy( As Mentioned by Them ) to work so allow them for a while and wait patiently and they will activate your software and you will get the response .

Due to the spam activity they do not disclose the original email id !
 
I've been using scrapebox for a long time. I can vouche for their support. I can also say that instead of disputing with paypal, you should have contacted their support directly and WAITED for your response. They have emails coming in every second.
 
First of all. The owner of Scrapebox, started out here on Blackhatworld. Go look at her profile, send her a message.

Second: I highly doubt that she would screw people over like that. She is a very trustworthy person and honestly, As far as I know, they only work as themselves, without help. I would understand why it takes so long, but the program is soooo worth it. Just my 2 cents. Not that it matters.
 
Patience. You should have patience. I assume you flipped when you haven't heard back from them in 24 hours?
 
Almost all of us own Scrapebox, they have literally sold hundreds of thousands of copies of the software (my guess). How long did you wait for a response. A paypal dispute seems extreme after a day or two.
 
So I placed an order on 2/13. After I paid paypal, there was no redirect back to their page. It was just on paypal page. In my inbox was just an email from paypal. I was waiting for an email from them to provide a link to download the software. After 8 hours the only communication I saw was to send an responded to paypal, not knowing it opens a dispute with paypal. They responded with a link to download the software. I guess that also pissed them off. I tried everyday to activate it and wait the next day to no avail. I've emailed them too and never got any responses.

Even if they are pissed off at me, at least return my money. For them to ignore me and take my money is just shady.
 
dirtstealer said:
So I placed an order on 2/13. After I paid paypal, there was no redirect back to their page. It was just on paypal page. In my inbox was just an email from paypal. I was waiting for an email from them to provide a link to download the software. After 8 hours the only communication I saw was to send an responded to paypal, not knowing it opens a dispute with paypal. They responded with a link to download the software. I guess that also pissed them off. I tried everyday to activate it and wait the next day to no avail. I've emailed them too and never got any responses.

Even if they are pissed off at me, at least return my money. For them to ignore me and take my money is just shady.
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I have 4 copies, yes 4, of Scrapebox and my first purchase with them was a good 5 years ago.

Granted I have never gotten an immediate response from support, nor for activation, but I have always received a response.

I think you jumped the gun, OP, plain and simple.

Now, you may not be aware that they are a reputable company, I certainly was not when I first purchased, but impatience is costing you and them in this instance.

67.00 or so is not going to break them, and I doubt it will break you. You'll get a refund in all probability but you would be much better off with the software as it is a decent product.

Me, I'd send them an email explaining the situation, apologizing for being impatient and try and get things squared away in a businesslike manner as it will only benefit all parties involved.

That may be a little ego slap but a little ego slap would not hurt anyone of us I am sure.
 
Beware of Scrapebox?

I think you jumped the gun as BTB said. Maybe your email got lost/missed for some reason.

Scrapebox is massive. It's probably one of the most owned/used tools since 2009 (7 years!).. so I doubt they're trying to screw you over for a measly $67. I have dozens of copies of Scrapebox and yes, on some occasions it has taken days to get activated but what solved it for me was simply sending a friendly email / bumping the BHW sales thread asking for an update.
 
You are right. I can live without $67 and moving on.

Have you thought that 5-7 years ago they needed buyers and now that they have lots of them, they can just do whatever?
 
dirtstealer said:
So I placed an order on 2/13. After I paid paypal, there was no redirect back to their page. It was just on paypal page. In my inbox was just an email from paypal. I was waiting for an email from them to provide a link to download the software. After 8 hours the only communication I saw was to send an responded to paypal, not knowing it opens a dispute with paypal. They responded with a link to download the software. I guess that also pissed them off. I tried everyday to activate it and wait the next day to no avail. I've emailed them too and never got any responses.

Even if they are pissed off at me, at least return my money. For them to ignore me and take my money is just shady.
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I don't usually respond to things like this, but felt inclined here as I agree with the general consensus; I've had Scrapebox 5 years and although support isn't always fast, I've had no issue getting a response if I address the issue clearly. It's a freaking awesome program.

What you described in this post looks like a Paypal checkout error; since it did not redirect back to their site, it probably did not register your license properly. I still have my original email receipts from them in 2011 and received confirmations from both Paypal and Scrapebox support at the same time.

I've worked with and supported several online shops, and seen similar redirect issues happen even on verylarge retailers. I doubt this was done intentionally or maliciously.

Email SB support with your Paypal Transaction ID for the charge to request your license. They will take care of you.

(no I don't work for SB, but I've made good money using this program and trust them 100%)
 
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I just bought Scrapebox 2 days ago, my activation took around 5 hours, that's it.
 
dirtstealer said:
You are right. I can live without $67 and moving on.

Have you thought that 5-7 years ago they needed buyers and now that they have lots of them, they can just do whatever?
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But they don't.

Do as I suggested and i'm sure you'll be glad you did.
 
Bought a copy last week, had everything up and running within 8 hours. :)
 
Other you're extremely impatient or just had a bit of bad luck. When I bought Scrapebox my connection timed out and I ended up buying 2 copies. I emailed them immediately explaining what happened and requested a refund. They made 0 issue of it and before I even thought of refreshing my emails, they had already refunded me. You'll be fine.
 
Scrapebox is always responsive. It can be a matter of time certainly, but as others have pointed out - almost all of us own scrapebox. Many of us own multiple copies. You have to give them a chance, and I think you will easily find that while it can take awhile, they do go out of their way to resolve issues.

Now the only problem actually becomes - will she let you buy another copy? Most likely she will without hassle. Just be sure to give them the time to activate your license on your machine.

P.S. After you buy the software - you go download it (you can easily find the download link on google - since the software requires activation.) The key to getting it activated though is to launch the software, and input the relevant information into the requested fields. Then support will know what device you are trying to activate it on. It seems as though you never actually tried to activate the software, but then got frustrated. Perhaps the process could be clearer, but hopefully now you know - They can't activate your software unless/until you actually launch it from the device you intend to use it on.
 
davers said:
P.S. After you buy the software - you go download it (you can easily find the download link on google - since the software requires activation.) The key to getting it activated though is to launch the software, and input the relevant information into the requested fields. Then support will know what device you are trying to activate it on. It seems as though you never actually tried to activate the software, but then got frustrated. Perhaps the process could be clearer, but hopefully now you know - They can't activate your software unless/until you actually launch it from the device you intend to use it on.
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You know, that is probably the best response in this thread.

Ivy on my, davers!
 
I have tried to activate it many many times, including yesterday. Like I said, I would activate it, it said to wait around 12 hours so I would close the app. Then I would open it up the next day and it looks like I never activated it. Then I would repeat.
 
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