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Berman Hosting Off To A Bad Start

Discussion in 'Web Hosting' started by ilcarnefice, Jan 17, 2013.

  1. ilcarnefice

    ilcarnefice Junior Member

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    Not to sound like a drama queen but man.. I don't understand people's marketing techniques or business ethic sometimes.. I purchased a VPS this morning - 10 hours or so ago - still no email to access my VPS..

    Ya it's cheap, ya they allow some blackhat shit but still.. business is business.

    Don't advertise "Professional VPS have your server on in minutes" on the front page if it takes 24 hours or more..

    I'm certainly being charged for this day, no?

    Meh.. that's my rant.. If you're going to provide a professional service.. Be professional.. If not you're just like all the other 3rd tier sites out there trying to make a quick buck..
     
    Last edited: Jan 17, 2013
  2. mrtornado

    mrtornado Jr. VIP Jr. VIP Premium Member

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    You're sounding exactly like a drama queen. Just wait for the VPS you'll probably receive it in a decent time frame.
     
  3. ilcarnefice

    ilcarnefice Junior Member

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    You sound like a smart guy and I'm happy you understood the basic principles of my post.
     
    • Thanks Thanks x 1
  4. godmonkee

    godmonkee Regular Member

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    LOL, I like the diplomacy of your reply...

    Most VPS servers take up to 24-48 hours to setup, all the ones I have bought took a full day, but then they didn't advertise "be online in minutes" or whatever.

    Good luck and be patient a little longer...
     
  5. mrtornado

    mrtornado Jr. VIP Jr. VIP Premium Member

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    I've totally understand you, you're mad you didn't received your product as advertised but well have in mind that this is how the world spins around, let's look at all sale pages of all ebook that are for sale and so on.
    There's no reason after 10 hours of waiting to speak about a company that it's unprofessional. Simple as that. Call them unprofessional when they don't handle your support requests or something like that, but don't call them unprofessional only for a sales page, where all of us that are in this industry know we exagerate a bit.

    How do you know they won't compensate for the time you lost ?
     
  6. ilcarnefice

    ilcarnefice Junior Member

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    Ya, I'm OK with waiting the time frame.. It's not life or death.. I just get mad at the advertising.. Why say you can access something in minutes if it takes days.. smh.. bad business practice.
     
  7. ilcarnefice

    ilcarnefice Junior Member

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    I want to thank you again for your swift promptness in understanding the basic concepts of my post.
     
  8. mrtornado

    mrtornado Jr. VIP Jr. VIP Premium Member

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    Your welcome and the pleasure was all on my part :)
     
  9. Dumper

    Dumper Supreme Member

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    That is crap, hostgator had my VPS up in 1-2 hours, they don't take no 24-48... I've dealt with plenty of shit hosting providers in the past so i feel your pain.
     
  10. ilcarnefice

    ilcarnefice Junior Member

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    Ya most hosts that are established have you up and running quickly.. Hostgator is amazing they're one of my favorite providers - great customer support and amazing services..
     
  11. srb888

    srb888 Elite Member

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    sorry *** posted in wrong place
     
  12. Det0nator

    Det0nator Junior Member

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    i ordered a vps from them. still waiting after 24 hrs. i checked with their live chat and it turns out my order is further delayed because "their US data center is out of ip's"
     
  13. Danny1111

    Danny1111 Elite Member

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    Web24 took 3 days and on the 3rd day I had to send in an ID - and only then did they start processing it ... then it only took about 6 hours.

    I'm like you when someone says 24 hours I expect 24 hours ... anyway I hope it works out for you shortly.
     
  14. hadoken

    hadoken Regular Member

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    I ordered from them recently. My vps was up within 24 hours of purchase. After a few hours I sent a ticket to remind them to get it online. 24 hours is reasonable timeframe though I can understand being upset at them for over selling the online in minutes. Still they are quite good though
     
  15. Det0nator

    Det0nator Junior Member

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    Cant say im very happy with berman hostings techsupport. They tend to take an awful long time to reply to any tickets. At least 48 hours. My last ticket involved a problem with the control panel. They never fixed it and closed the ticket. Its been 2 weeks problem still not resolved. They are cheap ill give them that. If you need fast support i wouldnt recommend them.
     
  16. innozemec

    innozemec Jr. VIP Jr. VIP

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    I had a VPS with berman for about like half an year, and yeah, vps setup was about a day and support is kinda slow to response, but for these 6 months i didn't have and a single problem with my VPS. Their service is rock solid about the vps itself
     
  17. elviswong

    elviswong Senior Member Premium Member

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    I got boxes with him.
    Can't say something bad about it.

    Some tickets are slower to get a respond from others i must admit and some never got answered sadly but i can't complain too much. Hey it's dirt cheap !

    Same as innozemec by the way
     
  18. jimdones

    jimdones Junior Member

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    i use vps from them for a few months without major problem. support is not within minutes but takes a few hours. initial setup took about 24h. vps works well so far.

    overall they're legit (so far anyway) in my experience. OP, you can't except to pay $15/mo for a vps and get support within minutes (which requires paid personnel available at all times).
     
  19. jr D.I.P

    jr D.I.P Power Member

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    Well guys i got my VPS in 30 min from berman host :)
     
  20. livecrunch

    livecrunch Registered Member

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    Got my server within 10hrs just fine. Its bit slow w7 1cpu tho...
    But overall its great service..