[AWS] - "Action Required: AWS Account On Hold"

h2o.wather said:

do you have a soluation ? i am suffer from same problem

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peppe said:

it was smooth sailing for 5 month and now I'm getting suspended all the time. tried new VCC seller with $5 balance and still suspended

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Terle said:

I created a new AWS Free tier account just 2 days ago. The account is verified by VCC($1 was deducted) and phone number through SMS code. I didn't create any instance. But today I received an email with title "Action Required: AWS Account On Hold". What should I do now?

Email content:

Code:

Greetings from Amazon Web Services,

We were unable to validate important details about your Amazon Web Services (AWS) account so your account has been placed on hold pending additional verification. At this time, we need you to confirm your address information so we can remove the hold.

If you do not respond within 5 days of this email (by Friday, March 12, 2021), your AWS account will be suspended and you will no longer be able to access AWS services. In certain situations, AWS reserves the right to expedite suspension of your account.

At your earliest convenience, please send us a copy of a current bill (utility bill, phone bill or similar), showing your name and address. If the owner of the payment method is different from the AWS account holder, please provide current bills for both.

IMPORTANT: When you send us your information, please include your email address so we are able to process your fax as soon as possible. We can be reached via secure fax line at +1-206-922-5831 and 866-437-9072.

Once you have sent the requested documents via fax, please contact us at [email protected] and include the following details:

-     The billing address and phone number of the payment method on the AWS account
-     The billing phone number of the payment method on the AWS account
-     Business name and phone number (if applicable)
-     The URL for your website (if applicable)
-     A contact phone number where you can be reached for additional information
-     Your reasons for using Amazon Web Services

We apologize for any inconvenience this may have caused you and appreciate your patience with our security measures.

Thank you for your immediate attention to this matter.

Sincerely,

Amazon Web Services

How do I resolve this issue?
Shall I create new account with the same VCC?
How do I avoid this in future?

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