Attorney General

ittechs310 · Mar 6, 2011

California Attorney General just sent me an email because 1 guy complained that the software I sell is missing something. SO they sent me a letter to my po box saying that I should respond to his complaint, that they need a response from me in 15 days or they "may" consider legal action etc. The transaction amount is only $40.

What should I do? Shut down my po box, respond with a letter? What?

I person got his money back and a free update to the software, is this anything I should be worried about?

Thank you.

ScrapeBoss · Mar 6, 2011

This is ridiculous. Over $40?

Do you have the details of the buyer? If so, try to get in touch with him to know more about his complaints

You may just even refund the $40 and let everybody go his own way.

If something is actually missing in your software, try to find out what is missing. Is your software a security risk to users? Is it really that something is missing or something that should not have been added was added to the software code?

Many questions

ittechs310 said:
California Attorney General just sent me an email because 1 guy complained that the software I sell is missing something. SO they sent me a letter to my po box saying that I should respond to his complaint, that they need a response from me in 15 days or they "may" consider legal action etc. The transaction amount is only $40.

What should I do? Shut down my po box, respond with a letter? What?

I person got his money back and a free update to the software, is this anything I should be worried about?

Thank you.

Aaric · Mar 6, 2011

I wish Such people should get a life. one lady sued us for a product that was having $00.00 price on our website. Finally it ended up delivery of full product set worth $2200.

seobizwiz · Mar 6, 2011

Respond and refund, or just respond, they won't do shit. Its California, were broke
here. They don't have time to chase down stupid complaints, someone who works for the attorney general
has to pretend they are working.

ittechs310 · Mar 6, 2011

The money has been reimbursed to the customer and that component that was missing was added to the software and sent to him as a free update via email. My main concern is that the Cal attorney general will do anything? I sent them a letter stating the money was reimbursed and the free update given, will they even bother to pursue anything? What have you guys heard or from your own experiences?

Thanks!

ittechs310 · Mar 6, 2011

What if I wrote them a letter and just state that I moved the company to Nevada, would this work?

ScrapeBoss · Mar 6, 2011

Though I dont know what is that "thing" that is missing in the software, try to perfect whatever is missing. Also. make every customer know what he is buying. If the "thing" is not to be included, let it be stated on your website.

As regards moving to Nevada, that may complicate issues. What if they asked for evidence of business relocation? That could be the beginning of a new episode.

ittechs310 said:
What if I wrote them a letter and just state that I moved the company to Nevada, would this work?

teeniegenie · Mar 6, 2011

Call the attorney general's office ASAP and confirm that they sent the email. It could be fake.

teeniegenie · Mar 6, 2011

ittechs310 said:
What if I wrote them a letter and just state that I moved the company to Nevada, would this work?

If the email is legit, no, this won't work.

BorisTipsIt · Mar 6, 2011

teeniegenie said:
Call the attorney general's office ASAP and confirm that they sent the email. It could be fake.

Agreed. Most government agencies contact you by snail mail, not email.

InfiniteGary · Mar 6, 2011

do you guys even read when people type. HE SAID IT WAS SENT TO HIS PO BOX not email jeeze

ittechs310 · Mar 7, 2011

Thanks.

teeniegenie · Mar 7, 2011

InfiniteGary said:
do you guys even read when people type. HE SAID IT WAS SENT TO HIS PO BOX not email jeeze

Back off jackass, the first sentence of his post says email...

caneman · Mar 7, 2011

Call to confirm it is legit, could be a competitor trying to yank your chain. If you call and it is legit then ask them what course of action they require to resolve the matter, and mention that you have already refunded the customer.

Aaric · Mar 7, 2011

teeniegenie said:
Back off jackass, the first sentence of his post says email...

Sorry Buddy, In next sentence he said "mail to PO box". what was it i am still confused. I think he got both things at some days interval.:bath:

teeniegenie · Mar 7, 2011

Aaric said:
Sorry Buddy, In next sentence he said "mail to PO box". what was it i am still confused. I think he got both things at some days interval.:bath:

It doesn't matter to me whether it was an email or by "snail mail", call and ask for the person who supposedly wrote the letter. Chances are that person doesn't exist (at which point you report the letter to them as a fake) or the person exists but never sent the letter (you should report that).

ittechs310 · Mar 7, 2011

Sorry that was my fault. The customer emailed the AG through their web contact form and the CA AG send me a letter to my Po Box. I am actually thinking of just shutting down the po box...but I did respond....

fiesta · Mar 7, 2011

i would take this very seriously, letter is most likely real, the thing is whoever wrote it has to justify his job so has to show he nailed at least few "internet marketers" to keep the job and his boss happy. contact a good lawyer asap

teeniegenie · Mar 7, 2011

ittechs310 said:
Sorry that was my fault. The customer emailed the AG through their web contact form and the CA AG send me a letter to my Po Box. I am actually thinking of just shutting down the po box...but I did respond....

Fair enough. I'd still confirm every way I could that the letter/email/whatever is legit. Think through this: why would the CA AG spend their limited time/money/resources over $40? You could ask the same question for the IRS, FBI, FTC, etc. They generally only have so much time and money to go after people. That's why they usually go after "big fish" that they can make an example of. I personally know a business owner that just got raided and shut down by the FTC 10 days ago. The FTC is seeking over $40,000,000 (yes, 40 million dollars) in restitution. That's what I'm talking about. They don't care about your $40. The whole thing is questionable. Verify, verify, verify.

ScrapeBoss · Mar 7, 2011

Yeah! It's good to verify. One other thing is that verification could raise more dust. If you would like to verify, do not do it as if you were the vendor of the software involved. Act like any other person who is just doing his own investigation. This is to prevent you from exposing yourself too much.

If the whole thing is real, you could just disappear into thin air. Who would like to pay thousands of dollars over $40 which is not up to what I spend on starbucks coffee in a week.

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