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Attorney General

Discussion in 'Business & Tax Advice' started by ittechs310, Mar 6, 2011.

  1. ittechs310

    ittechs310 Junior Member

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    California Attorney General just sent me an email because 1 guy complained that the software I sell is missing something. SO they sent me a letter to my po box saying that I should respond to his complaint, that they need a response from me in 15 days or they "may" consider legal action etc. The transaction amount is only $40.

    What should I do? Shut down my po box, respond with a letter? What?

    I person got his money back and a free update to the software, is this anything I should be worried about?

    Thank you.
     
  2. ScrapeBoss

    ScrapeBoss Elite Member Premium Member

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    This is ridiculous. Over $40?

    Do you have the details of the buyer? If so, try to get in touch with him to know more about his complaints

    You may just even refund the $40 and let everybody go his own way.

    If something is actually missing in your software, try to find out what is missing. Is your software a security risk to users? Is it really that something is missing or something that should not have been added was added to the software code?

    Many questions


     
  3. Aaric

    Aaric Elite Member

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    I wish Such people should get a life. one lady sued us for a product that was having $00.00 price on our website. Finally it ended up delivery of full product set worth $2200.
     
  4. seobizwiz

    seobizwiz Junior Member

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    Respond and refund, or just respond, they won't do shit. Its California, were broke
    here. They don't have time to chase down stupid complaints, someone who works for the attorney general
    has to pretend they are working.
     
  5. ittechs310

    ittechs310 Junior Member

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    The money has been reimbursed to the customer and that component that was missing was added to the software and sent to him as a free update via email. My main concern is that the Cal attorney general will do anything? I sent them a letter stating the money was reimbursed and the free update given, will they even bother to pursue anything? What have you guys heard or from your own experiences?

    Thanks!
     
  6. ittechs310

    ittechs310 Junior Member

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    What if I wrote them a letter and just state that I moved the company to Nevada, would this work?
     
  7. ScrapeBoss

    ScrapeBoss Elite Member Premium Member

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    Though I dont know what is that "thing" that is missing in the software, try to perfect whatever is missing. Also. make every customer know what he is buying. If the "thing" is not to be included, let it be stated on your website.

    As regards moving to Nevada, that may complicate issues. What if they asked for evidence of business relocation? That could be the beginning of a new episode.

     
  8. teeniegenie

    teeniegenie Supreme Member

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    Call the attorney general's office ASAP and confirm that they sent the email. It could be fake.
     
  9. teeniegenie

    teeniegenie Supreme Member

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    If the email is legit, no, this won't work.
     
  10. BorisTipsIt

    BorisTipsIt Regular Member

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    Agreed. Most government agencies contact you by snail mail, not email.
     
  11. InfiniteGary

    InfiniteGary Registered Member

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    do you guys even read when people type. HE SAID IT WAS SENT TO HIS PO BOX not email jeeze
     
  12. ittechs310

    ittechs310 Junior Member

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    Thanks.
     
  13. teeniegenie

    teeniegenie Supreme Member

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    Back off jackass, the first sentence of his post says email...
     
  14. caneman

    caneman Regular Member

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    Call to confirm it is legit, could be a competitor trying to yank your chain. If you call and it is legit then ask them what course of action they require to resolve the matter, and mention that you have already refunded the customer.
     
  15. Aaric

    Aaric Elite Member

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    Sorry Buddy, In next sentence he said "mail to PO box". what was it i am still confused. I think he got both things at some days interval.:bath:
     
  16. teeniegenie

    teeniegenie Supreme Member

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    It doesn't matter to me whether it was an email or by "snail mail", call and ask for the person who supposedly wrote the letter. Chances are that person doesn't exist (at which point you report the letter to them as a fake) or the person exists but never sent the letter (you should report that).
     
  17. ittechs310

    ittechs310 Junior Member

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    Sorry that was my fault. The customer emailed the AG through their web contact form and the CA AG send me a letter to my Po Box. I am actually thinking of just shutting down the po box...but I did respond....
     
  18. fiesta

    fiesta Junior Member

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    i would take this very seriously, letter is most likely real, the thing is whoever wrote it has to justify his job so has to show he nailed at least few "internet marketers" to keep the job and his boss happy. contact a good lawyer asap
     
  19. teeniegenie

    teeniegenie Supreme Member

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    Fair enough. I'd still confirm every way I could that the letter/email/whatever is legit. Think through this: why would the CA AG spend their limited time/money/resources over $40? You could ask the same question for the IRS, FBI, FTC, etc. They generally only have so much time and money to go after people. That's why they usually go after "big fish" that they can make an example of. I personally know a business owner that just got raided and shut down by the FTC 10 days ago. The FTC is seeking over $40,000,000 (yes, 40 million dollars) in restitution. That's what I'm talking about. They don't care about your $40. The whole thing is questionable. Verify, verify, verify.
     
  20. ScrapeBoss

    ScrapeBoss Elite Member Premium Member

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    Yeah! It's good to verify. One other thing is that verification could raise more dust. If you would like to verify, do not do it as if you were the vendor of the software involved. Act like any other person who is just doing his own investigation. This is to prevent you from exposing yourself too much.

    If the whole thing is real, you could just disappear into thin air. Who would like to pay thousands of dollars over $40 which is not up to what I spend on starbucks coffee in a week.