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Amazon NOT awarding me for items sold? HELP

Discussion in 'Affiliate Programs' started by johnny6667, Aug 26, 2014.

  1. johnny6667

    johnny6667 Regular Member

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    Hey BHW,
    I have a major issue with amazon at this point and I have never ever seen this before.
    Basically I saw my account yesterday and I accumulated around $800 for the month, I take a took at it today and now its down to $500 for the month
    I look at the items sold through my affiliate id and quite a few of these items are showing up as '$0.00'
    niceeshop(TM) 1 Set(2pcs) Womens Bathrobe Pajamas Sleepwear With Thong Underwear-White Third Party $4.59 0.00% 1 $4.59 $0.00 Mobile
    What could this be?

    Thanks in advance
     
  2. QueenOfHearts

    QueenOfHearts Registered Member

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    Could it be the item was canceled/refunded?
     
  3. johnny6667

    johnny6667 Regular Member

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    Thanks for the reply, but no it hasnt been recorded.
    Keep in mind I have sold over 800 items and a lot of those items have been $0.00 in the advertising fees

    I have just trid contacting the support email, it will be interesting to see what happens
     
  4. togerr

    togerr Registered Member

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    Amazon support is pretty fast and efficient. I hope they restore back your earnings
    Please keep us posted on this issue.
     
  5. johnny6667

    johnny6667 Regular Member

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    I have counted 185 items have been accounted for as a $0.00
     
  6. johnny6667

    johnny6667 Regular Member

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    Thanks same :) No worries will do
     
  7. Valkurm

    Valkurm Power Member

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    Did you buy from your own links ? Or your family maybe ?
     
  8. michaelr1988

    michaelr1988 Regular Member

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    Amazon always has stupid little glitches like this in the reporting. Looks to me as though they still rolling out reports. I have same issue. Wait until earnings report says 25th Aug before you contact them.

    Also, I remember this exact bug happening last year, and they fixed it. Don't panic.
     
    Last edited: Aug 26, 2014
  9. peetrike

    peetrike Power Member

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    Amazon has some items with 0 commission rates. You can check those on their site. Also you won`t get commission from items you buy for yourself or your family members (if they locate it).

    Cheers
     
  10. keytenx

    keytenx Supreme Member

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    same here. my earnings as of yesterday is $693 and now it is around $345 :( im currently chatting with their live support now. Will update you guys. Thanks @michaelr1988 for the info it somehow calms me down. :)

    Update:
    CSR said that they have received many incidents such as this and their technical staff are doing their best to fix it as soon as possible. As of now the problem is on the reporting system. But tracking our current traffic, clicks, orders and other stuff are working properly.

    Hope it will be fix soon. Im just anxious about it because this is the first time i encountered such issues with Amazon.
     
    Last edited: Aug 26, 2014
  11. peetrike

    peetrike Power Member

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    No need to worry, Amazon`s discussion board is full of users with same problem. Seems like an error from Amazon`s side.

    Cheers
     
  12. mixery

    mixery Registered Member

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    Definitely an error, I just looked and I have the same problem.
     
  13. peetrike

    peetrike Power Member

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    They had same problem last year too but all got fixed. No need to worry.

    Cheers
     
  14. lord1027

    lord1027 Elite Member

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    Good to know I am not the only one :)
     
  15. FBGuru

    FBGuru Senior Member

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    Thanks for the thread Johnny. I too am facing the same issue with my AA account. The shipped items numbers are basically dropping like for every 5/10 minutes. Here's the screenshots taken in the last 45 mins in my account. The numbers for ordered items remained intact though.

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    Now its dropping like a rock.

    [​IMG]

    Hope amazon fix this glitch without shaving our commissions!
     
  16. johnny6667

    johnny6667 Regular Member

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    Ah phew! at least im not the only one
    It seems at though everything is going down, I wonder what the issue is?

    I tried buying once with my affiliate links ages ago and I created a new account under a private proxy and it never got added to the list of sold items.
     
  17. gary2

    gary2 Jr. VIP Jr. VIP Premium Member

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    if your orders were not cancelled why dont you contact customer support?? they are efficient and will help you... prompt
     
  18. Honoutenshi

    Honoutenshi Registered Member

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    I have the same problem. THANK GOD!!!!!
     
  19. mixery

    mixery Registered Member

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    Earlier only a few canceled commissions and now I have nothing.
     
  20. CrushL

    CrushL Junior Member

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    Have the same problem today. I could watch how 1 after another of my shipped items this month were set back. Contacted them already, hope it's a bug.