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adwords account suspended - counterfiet policy

Discussion in 'Adwords' started by ajay88, Jul 24, 2016.

  1. ajay88

    ajay88 Newbie

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    hi guys google have suspended my account stating the products im offerent arent genuine.
    is there anyway to contest this?
     
  2. cruguy

    cruguy BANNED BANNED

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    I think you are trying to offer replica products or google think like that, contact their adwords support who can help, or move to agency account and start again advertising.
     
  3. ajay88

    ajay88 Newbie

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    hi what is an agency account?
     
  4. mirzag

    mirzag Junior Member

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    edited
     
  5. LucidMarketing

    LucidMarketing Regular Member

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    The first thing is, are your products genuine or not? If not, that's clearly against their policies and you cannot contest that. If they are, contact customer service and get it sorted out.

    BTW, trying to open another account does not fix the root problem and only gets you in deeper problems.
     
  6. Ira

    Ira Newbie

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    And did you cloak Google Adwords?
     
  7. ajay88

    ajay88 Newbie

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    no they were not.

    im baffled as to what i can do now?
    my only option is to change domains, which is a shame.

    is there anyway to get back on to adwords? and how is this done any one know?
     
  8. ajay88

    ajay88 Newbie

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    but how can i? if google have blacklisted my domain? then it makes send the agency account will get suspended or google will notify them right?
     
  9. Glenn BH

    Glenn BH Regular Member

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    No, it's not your only option. As others suggested, you should contact their support. (... if your products are genuine.)
     
  10. LucidMarketing

    LucidMarketing Regular Member

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    I'll give the benefit of the doubt that your products are legit.

    Obviously someone at Google believes from reviewing your site that you are not legit or that there is something shady going on. Moving your store to another domain is not solving that issue. It's not your only option.

    You need to call them and state your case. There can be errors sometimes. This could be one of them. The first response said to contact them and I say the same (twice now) so do it.

    A legit agency (like me) will help although it may not be cheap. Any reputable agency will not run your campaign on their account, especially as you have problems. The agency doesn't want their accounts banned either.

    So your options are 1) call Google and settle it yourself (if at all possible) or, 2) hire a manager/agency to do it for you or at least attempt it.
     
  11. ajay88

    ajay88 Newbie

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    well the only thing ive done is used trademarked branded names in my domain name, which probably is a no no in googles eyes?

    i guess they managed to test the products i sell out.

    i contacted email support and stated i can verfiy the authenticty but i get a typical auto reply from google.
     
  12. LucidMarketing

    LucidMarketing Regular Member

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    When we said to contact them, we meant to call them. Using email is just going to get you automated responses. If you value your business and advertising on Google is important to you, take the time to pick up the phone.

    I don't know what the problem is, I doubt it's using trademarks on your site. But you have not told us anything beyond the problem. It would help to see your site.
     
  13. goodperson

    goodperson Elite Member

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    You should use aged gmail account for adwords. I think it's better.
     
  14. LucidMarketing

    LucidMarketing Regular Member

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    Why? Comments like this bring nothing to the table. Why would it be better? What's your evidence?

    The truth is that, aged account or not, if one does not follow Google policies, you just won't be able to advertise with them. There is no preference of any kind.
     
  15. tomnatkuz

    tomnatkuz Junior Member

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    some people are looking for churn & burn. they don't care policies or run their ad forever. they wanna make a hit in day or days. thats it. aged acc is like a condom for them.
    aged accs has high value or $0 value. its up to person, person who knew something or some experience on aged accs. no need to share all details or find logical explanation.
     
  16. ajay88

    ajay88 Newbie

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    i see thankyou fo the response.

    i guess theres not much to be done, ive read online after googling quite abiit that the only way to get the adwords account unsuspended is to send in supplier recipts of the products im selling. this seems more hassle than its worth.

    cant i just setup another adwords account? or will the domain name be blacklisted by google?
     
  17. LucidMarketing

    LucidMarketing Regular Member

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    Setting up another account or even to use a different domain does not solve your root problem. What's so hard about giving them what they need? Once that's done, you won't have to worry about it anymore and you can get on with your business.
     
  18. ajay88

    ajay88 Newbie

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    hi thats just it im unable to provide what they need, unless i falsify it somehow.

    please pm me.
     
  19. ajay88

    ajay88 Newbie

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    hi again guys, some have suggested moving to an agency based adwords account.

    i wanted to know how do agency's make there money?

    i mean i can setup an adwords account my self and pay the cost to run the ads, if i go with an agency how do they make there money?
     
  20. tomnatkuz

    tomnatkuz Junior Member

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    they are asking cost of your ad + %5 - ~