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adwords... 4th account now suspended.... WHAT!?

Discussion in 'Adwords' started by farnhamit, Oct 14, 2013.

  1. farnhamit

    farnhamit Newbie

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    Well here i go, I don't post much on blackhat but recently i have been reading and posting more, Found this forum for adwords and must post!

    I am on my 4th adwords account just been suspended...

    I used to have one running for around 2 years without getting suspended spending way in advance of £40,000 So i was a good customer, Few things went wrong i agree but they would not let me back into the account to resolve the issues,

    got a couple more running a few weeks later it was not long until they hit me down again!

    This is week i have been giving it another go! Got my ads online, went offline, and on again! i suspect this is the auto review algorithm BUT then all of a sudden a suspicious competitor's ip visited my site... Checked a few pages and BOOM! mountain view on within 2 minutes... Then all traffic gone down! No emails from adword's only one to tell me my ads are active, No welcome email even. So i believe i was "reported" although the same site was accepted previously just a slight change of template,

    Google are now claiming

    Your account is suspended We've identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts.


    I have set the account up with automatic payments with a card never used online let alone adwords!!

    Why have i seen this? Possibly a geo ip issue?

    My ads are still approved, just my keywords wont trigger them so i believe the site is okay, It must be the account,

    HOW CAN I GET AROUND THIS!? I AM LOSING TO MUCH MONEY...

    Thank you,
     
  2. JulioBaneX

    JulioBaneX Newbie

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    Google said it's your payments activities!
    so it must of been something related to your credit card or something!
     
  3. farnhamit

    farnhamit Newbie

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    i have been told this before but a slight variation of the message for an account which was completely unrelated to me, And it wasn't billing issue,

    what is google like with addresses on the billing info? I have been told i can use a completely different address to the one on the card, BUT i used the card holder address for this account,

    is there any method at the minute where people are able to get around having a new accounts after suspension? Have searched high and low on this forum and other sites. but no solution yet.
     
  4. fallonpa

    fallonpa Newbie

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    I'm in a similar position, had 10 accounts banned in the past fortnight.

    There's a lot of posts on a lot of forums going back several years on this topic with a lot of contradictions. There's issues like IP addresses & using virtual machines which are all doable, but I think the credit card is the trickiest part.

    From my testing, I believe (but have yet to prove) that you need a credit card with -
    1. An unbanned CC number
    2. An unbanned billing address
    3. A legit name & billing address i.e. matches up with the electoral roll
    4. The name & billing address on the card match up with the name & billing address you enter when you create the adwords account.

    Of course it's perfectly possible to do all this, but takes some effort especially if you want to create several accounts quickly. Also the process is probably different in the UK where I live compared to the US.
     
  5. weissweissweiss

    weissweissweiss Junior Member

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    WTF? Sounds like Medival Times stuff right here...
     
  6. rxxpertz

    rxxpertz Regular Member

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    Yep, they have been reviewing accounts very diligently now. We are also facing similar issues but guess you gotta keep getting the replacement accounts up.

    Did you try contacting them? What keywords are you using? Most reviews are triggered at a keyword level, itself!
     
  7. indianwebmaster

    indianwebmaster Newbie

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    After spending such amount, and you said card used only for adwords, I'm shocked why they have suspended a good client like you! Is there any way to find-out exact reason of the suspension by calling them ?
     
  8. spaceman4445

    spaceman4445 Regular Member

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    I would suggest you to directly speak to their customer support and explain your situation, creating multiple accounts every time will lead no results except ban, also adwords support is not that bad as bing becuase they do reinstate accounts.