advertising account on hold

Las Vegas

Las Vegas

Regular Member
Joined
Apr 21, 2025
Messages
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Hello
My advertising account has been on hold for too long recently
Sometimes the bill payment is not within the threshold, and there are pending bills.
Can anyone explain to me and how to fix it?
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Expired/invalid credit cards are a common reason for account suspension. Log in to the Billing section of Ads Manager and :is a common reason for account suspension.
 
That sounds frustrating! It might be an issue with billing thresholds or account settings. Try checking your payment method and ensuring it’s up to date. If pending bills are the problem, clearing them might lift the hold. Otherwise, reaching out to support could help resolve it.
 
If the problem persists, you can contact Facebook support for further clarification on your account status.
 
message FB support and give them your ad account id with card info
Or you can use business account (BM2500) to campaign more effectively
 
Las Vegas said:
Hello
My advertising account has been on hold for too long recently
Sometimes the bill payment is not within the threshold, and there are pending bills.
Can anyone explain to me and how to fix it?
View attachment 441453
Click to expand...
Normally Facebook only holds it for a few days and returns it to the bank. If the bank does not refund you, you need to contact the bank to get your money back.
 
Check if your bank account card is expired. If not, contact Facebook support to check.
 
Las Vegas said:
Hello
My advertising account has been on hold for too long recently
Sometimes the bill payment is not within the threshold, and there are pending bills.
Can anyone explain to me and how to fix it?
View attachment 441453
Click to expand...
just a hold. fb new update, before the hold would not show in the payment section but now it shows with pending content
 
You can contact Facebook support team, provide your advertising account ID and payment card details. You should use a business account to run ads more effectively.
 
With hold status, you need to check if the card is expired? and contact Meta team to resolve (if necessary)
 
It could be due to payment limits or account options. Check your billing info and make sure it's current. Settling any dues might remove the block. If not, contact support for help.
 
Las Vegas said:
Hello
My advertising account has been on hold for too long recently
Sometimes the bill payment is not within the threshold, and there are pending bills.
Can anyone explain to me and how to fix it?
View attachment 441453
Click to expand...
This issue occurs for accounts and payment cards that are not reputable enough. Spend more and do not violate meta's policies, the Hold error will gradually disappear and the hold balance will be released within 2-3 weeks. If you are not refunded the hold amount, please contact meta support
 
The money will be returned to your wallet in two weeks don't worry about that. Add a new payment card and use it
 
You should double check that your payment method is up to date. If you have any pending bills, try deleting them to clear the hold. If the problem persists, contact support for assistance.
 
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