advertising account on hold

[Las Vegas]

Hello
My advertising account has been on hold for too long recently
Sometimes the bill payment is not within the threshold, and there are pending bills.
Can anyone explain to me and how to fix it?

 

[Ms Liam]

Expired/invalid credit cards are a common reason for account suspension. Log in to the Billing section of Ads Manager and :is a common reason for account suspension.

 

[HAI AGENCY]

Please contact meta support to help you.

 

[SilviaSignals]

That sounds frustrating! It might be an issue with billing thresholds or account settings. Try checking your payment method and ensuring it’s up to date. If pending bills are the problem, clearing them might lift the hold. Otherwise, reaching out to support could help resolve it.

 

[HyperNova Ads Agency]

If the problem persists, you can contact Facebook support for further clarification on your account status.

 

[TTH Agency]

message FB support and give them your ad account id with card info
Or you can use business account (BM2500) to campaign more effectively

 

[Imelda_99]

that is hold before threshold

 

[Jenny 15]

Hello
My advertising account has been on hold for too long recently
Sometimes the bill payment is not within the threshold, and there are pending bills.
Can anyone explain to me and how to fix it?
View attachment 441453

Normally Facebook only holds it for a few days and returns it to the bank. If the bank does not refund you, you need to contact the bank to get your money back.

 

[Anthea 25]

Check if your bank account card is expired. If not, contact Facebook support to check.

 

[Las Vegas]

If the problem persists, you can contact Facebook support for further clarification on your account status.

they just said that to check if the account is reputable enough

 

[Las Vegas]

Check if your bank account card is expired. If not, contact Facebook support to check.

my bank expires in 2029

 

[TBH Agency Marketing]

Hello
My advertising account has been on hold for too long recently
Sometimes the bill payment is not within the threshold, and there are pending bills.
Can anyone explain to me and how to fix it?
View attachment 441453

just a hold. fb new update, before the hold would not show in the payment section but now it shows with pending content

 

[Lawrence Mark]

You can contact Facebook support team, provide your advertising account ID and payment card details. You should use a business account to run ads more effectively.

 

[Wind Marketing Agency]

With hold status, you need to check if the card is expired? and contact Meta team to resolve (if necessary)

 

[CHAP MAN]

It could be due to payment limits or account options. Check your billing info and make sure it's current. Settling any dues might remove the block. If not, contact support for help.

 

[Huni]

Hello
My advertising account has been on hold for too long recently
Sometimes the bill payment is not within the threshold, and there are pending bills.
Can anyone explain to me and how to fix it?
View attachment 441453

This issue occurs for accounts and payment cards that are not reputable enough. Spend more and do not violate meta's policies, the Hold error will gradually disappear and the hold balance will be released within 2-3 weeks. If you are not refunded the hold amount, please contact meta support

 

[CrispinAgent]

The money will be returned to your wallet in two weeks don't worry about that. Add a new payment card and use it

 

[Miracle Agency]

Hello
My advertising account has been on hold for too long recently
Sometimes the bill payment is not within the threshold, and there are pending bills.
Can anyone explain to me and how to fix it?
View attachment 441453

This is a new hold feature of the meta, but don't worry we can get our hold money back.

 

[XH agency]

Hello
My advertising account has been on hold for too long recently
Sometimes the bill payment is not within the threshold, and there are pending bills.
Can anyone explain to me and how to fix it?
View attachment 441453

Don't worry this won't affect your ads or account, this is just a new feature of Meta

 

[Dominic_]

You should double check that your payment method is up to date. If you have any pending bills, try deleting them to clear the hold. If the problem persists, contact support for assistance.