A good ticket based support system?!

Teddie

Registered Member

Feb 22, 2009

87

2

• Oct 24, 2011

• #1

Hello all,

Do you guys know a good ticket based (And web based) support system that I can use?

What are the top famous ones anyway?

Features that I might be looking are:
The ability to integrate with a form I have.
Auto response maybe.
The ability to assign a question to another staff support member.

I'm open for ideas and recommendations.

Thank you!

 

H

harlekinboss

Newbie

Apr 27, 2011

26

4

• Oct 24, 2011

• #2

take a look at OTRS.

 

A

acadian60

Registered Member

Nov 3, 2010

60

16

• Oct 24, 2011

• #3

Do a search for Maian support.

 

Teddie

Registered Member

Feb 22, 2009

87

2

• Oct 25, 2011
• Thread Starter Thread Starter

• #4

More recommendations please!

 

sukataetumba

Senior Member

May 25, 2010

1,125

220

• Oct 25, 2011

• #5

try osTicket

 

L

liquidone

Newbie

Dec 26, 2009

32

13

• Oct 25, 2011

• #6

Depends what your doing. Personally I love WHMCS.COM for both billing and support. It's paid solution but many of the bigger hosting companies offer it for free if you have an account with them. I think at Hostgator you can get it for free. http://www.whmcs.com/hostgator/

 

S

seorockstar

Newbie

Oct 22, 2011

18

4

• Oct 25, 2011

• #7

Zendesk is the big player, maqma joomla plugin is what I settled on for my site.

 

M

MakeLemonade

Junior Member

Mar 30, 2009

148

67

• Oct 25, 2011

• #8

I never found any I really liked. I think you need a good FAQ system in addition to handling tickets.

I use OSticket but it hasn't been changed/supported in a few years. I'd love to write my own if I had the time.

 

A

amit_shukla

Newbie

Sep 22, 2010

9

8

• Oct 25, 2011

• #9

Kayako

 

subster

Elite Member

Apr 5, 2008

2,157

1,608

• Oct 25, 2011

• #10

I really tested almost each and every ticket system i could find. And nothing did meet my exceptions. Finally I ended up with Zendesk, paying $50/ month for a seat. But it has reduced my workload dramatically. The macros are simply awesome.

 

aliskorn

Regular Member

Apr 21, 2008

483

468

• Oct 26, 2011

• #11

Spiceworks.

 

Petko

Regular Member

Mar 9, 2011

246

108

• Oct 26, 2011

• #12

I could suggest you to use OsTicket as well. It is free and easy to use. Our company use it for 2-3 years and they are satisfied.

Code:

hxxp://osticket.com/

Replace 'xx' with 'tt'

Cheers

 

Y

yubrew

Junior Member

Oct 9, 2008

116

49

• Oct 26, 2011

• #13

seconding kayako

 

R

ronywilliam

Senior Member

Jan 20, 2011

1,158

436

• Oct 26, 2011

• #14

We use kayako. Its paid but its pretty elaborate and we love it. they have a free trail you can try it out.

Code:

http://www.kayako.com/

 

kvmcable

Supreme Member

Dec 28, 2010

1,354

2,823

• Oct 26, 2011

• #15

I've used osticket also for a few years for store computer repairs. Keeps the customer up to date through emails and they can respond to tickets. It's not a Kayako but it's free and works fine.