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A good ticket based support system?!

Discussion in 'Black Hat SEO' started by Teddie, Oct 24, 2011.

  1. Teddie

    Teddie Registered Member

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    Hello all,

    Do you guys know a good ticket based (And web based) support system that I can use?

    What are the top famous ones anyway?

    Features that I might be looking are:
    The ability to integrate with a form I have.
    Auto response maybe.
    The ability to assign a question to another staff support member.

    I'm open for ideas and recommendations.

    Thank you!
     
  2. harlekinboss

    harlekinboss Newbie

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    take a look at OTRS.
     
  3. acadian60

    acadian60 Registered Member

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    Do a search for Maian support.
     
  4. Teddie

    Teddie Registered Member

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    More recommendations please!
     
  5. sukataetumba

    sukataetumba Senior Member

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    try osTicket
     
  6. liquidone

    liquidone Newbie

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    Depends what your doing. Personally I love WHMCS.COM for both billing and support. It's paid solution but many of the bigger hosting companies offer it for free if you have an account with them. I think at Hostgator you can get it for free. http://www.whmcs.com/hostgator/
     
  7. seorockstar

    seorockstar Newbie

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    Zendesk is the big player, maqma joomla plugin is what I settled on for my site.
     
  8. MakeLemonade

    MakeLemonade Junior Member

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    I never found any I really liked. I think you need a good FAQ system in addition to handling tickets.

    I use OSticket but it hasn't been changed/supported in a few years. I'd love to write my own if I had the time.
     
  9. amit_shukla

    amit_shukla Newbie

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    Kayako
     
  10. subster

    subster Elite Member

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    I really tested almost each and every ticket system i could find. And nothing did meet my exceptions. Finally I ended up with Zendesk, paying $50/ month for a seat. But it has reduced my workload dramatically. The macros are simply awesome.
     
  11. aliskorn

    aliskorn Jr. VIP Jr. VIP Premium Member

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    Spiceworks.
     
  12. Petko

    Petko Junior Member

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    Occupation:
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    I could suggest you to use OsTicket as well. It is free and easy to use. Our company use it for 2-3 years and they are satisfied.

    Code:
    hxxp://osticket.com/
    Replace 'xx' with 'tt'

    Cheers
     
  13. yubrew

    yubrew Junior Member

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    seconding kayako
     
  14. ronywilliam

    ronywilliam Senior Member

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    We use kayako. Its paid but its pretty elaborate and we love it. they have a free trail you can try it out.

    Code:
    http://www.kayako.com/
     
  15. kvmcable

    kvmcable Supreme Member

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    I've used osticket also for a few years for store computer repairs. Keeps the customer up to date through emails and they can respond to tickets. It's not a Kayako but it's free and works fine.