First of all stop listening here cause only noobs are posting who have clearly no business understanding.
Second stop calling to paypal.It wont change anything since you will only reach customer support and the risk management which give a fuck about it if its true or not.The system made an alert so thats the ultimate evidence for them to hold your funds.They are the most stupid and retarded people who will tell you every lie just so you fuck off.
First of all you need understand what paypal is and where it has its REAL location.
Paypal is registered in Luxemburg as a financial institution.This means they are acting under the luxemburg financial institution law which also means they can't hold your funds for 180 days without your consens if they don't have a single proof that you violated their tos.
They will tell you on the phone they have to do so because of the bank law's etc and this kind of bullshit just to fuck you off.The truth is paypal never was ,isnt and never will be a bank.They are not acting under the banking law.
So what you need to do are 2 steps.
First call the guy who made the comlaint.Inform him that your paypal account was limited because of his false complaint and that you can't run your business anymore.
Make him aware that he made a complaint with false accuse and that you are now going to court against him for a recompensation of 6000 pounds per month (cause thats the income you are lossing) because he made a false complaint which leaded to a limitation on your paypal account.Give him 5 working days to fix his mistake before your lawyer is going to send him an offical letter for which he will have to pay too if he wont fix his mistake.
After that find a lawyer (just for his stamp)who will send a letter to paypal luxemburg asking to send proof that you violated their tos or to unlimit your account immedently.Give them 14 days thats the normal reaction time under commercial law.
Add in the letter should they not send you proof that you violated their tos or unlimit your account during 14 days after receiving your letter that you will go to commercial court demanding your funds in your paypal account ,recompensation of 6000 pounds for each month where your paypal account is limited for the loss you are taking which you can document and the lawyer and court fee.
Most important add : "Not responding to that letter till 14 days by sending proof that you violated their tos or unlimiting your account, automaticly means that they accept your offer about recompensation and the other fees"
This sentence will make that your letter will be under commercial law an offer/new terms (since paypal broke the old one) should paypal not react during 14 days after receiving your letter.
Should paypal not react during 14 days (poststamp is date of answering)
any commercial court on the world will see your letter as a new binding contract between you and paypal since paypal agreed on your terms by not acting/responding.
Its called implied acting.
Also its important that a lawyer is going to send the letter because
1.It gives it more impact
2.Paypal wont be able to deny that they received such a letter with this content
because your lawyer will confirm that he send the letter with the exect content which means you have the ultimate proof
If you were really selling legit software you will see how quickly they will respond with somebody who is a decision maker and not some monkeys since they dont want to accept your offer/new terms as this would cost them a lot more
